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Hello. I sent you a PM

Guys! Great news! 4 months after submitting my third and final appeal the Independent Appeals board has granted it. Honestly, I had assumed that they had just lost the letter and I had given up. Anyway, the key paragraph reads "We understand how this situation arose and we are prepared to...

Thank you for the messages. The problem is trying to persuade the relevant people of that especially when from their point of view there is no reason to admit there is anything wrong because all they do is collect the money.<(

So my appeal was denied. Generic response saying that we are not accusing you of deliberate fare evasion - the penalty was for not paying for my journey. Of course from my point of view, what I paid for was the wrong journey. Can't help but feel very angry about this. Anyway I will go to the...

What would actually be really helpful is if you could write to them by email. That way you could know that the appeal is received and that the clock has stopped ticking. But that option doesn't seem to be available (unsurprisingly - I am sure a lot of revenue is raised by making people go...

The letter from First Tram Operations said I had 14 days from the date of the letter to either further appeal or pay (which actually meant I had closer to 11 days by the time I received the letter since it comes by snail mail). I have sent off my second appeal, but I am reliant on Royal Mail /...

Mini update in case it is helpful to anyone. I called to pay the Penalty Fare, but told the very sympathetic lady I was speaking to that it was under appeal. She told me that I would be entitled to at claim back the £5.40 that I was charged when tapping in at the Wimbledon gate(!) for using...

I have since discovered through this process that the "Wimbledon situation" is complicated enough to warrant its own little description in the Conditions of Carriage! An honour it shares only with Elmers End. If I ever plan to go there, I will make sure I read all about it in advance :lol:

hello. how do I start a private conversation with you about my appeal. I had understood that conversations could be started by way of a link under the Inbox link on the top right hand side. However, I don't seem to have that option...

Thank you yes. The first page sums up the background of what happened on the day (pretty much what I set out in the original post). The second and third page address the points made in their rejection of my first stage appeal (in particular (1) the, frankly rubbish, about how tapping in at the...

Well I have drafted my appeal. It is 4.5 pages long (so I excuse Mojo from his kind offer to proof read it!) and I will let you all know how it goes ...

Wow - this was more of a response than I was anticipating. Thanks to everyone for taking the time - I really appreciate it. When I went back to the station yesterday, using the same entrance as I used on the day and the entrance I typically use. I saw the first sign pictured in cjohnson's...

Thanks. Yes I should have kept a better track of that. However, I would note for anyone else following the thread that the rejection letter suggests (but does not explicitly say) that even if I had been travelling on the season ticket I would still have been subject to the penalty fare for not...

Looking for a point of view. I was issued with a penalty notice on the Croydon tramlink from Wimbledon to East Croydon station. It is not a typical journey for me ... I was on my way to the airport. I tapped in at Wimbledon station and was admitted through the gates. If it matters, I usually...