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Well if we're going to get pedantic about it.... asking what I have, when it's on show and matches what's on the menu. Specifically asking for the meal will get you an answer that it either matches the menu or you will be told what it is. Clearly I should have typed the obvious in my post. Well...

The menu's do also additionally state about things being altered or replaced at short notice. The 14th was a Tuesday I believe, Wednesdays are menu change day and quite often the later trains get the new menu stock mixed with the current week's offer. Again if you don't ask you will never know...

Well what can I say. If you're not asking you're clearly not going to get it! Why not ask for a couple of each sandwich and see what you get? What not ask if there's an appetiser? How do you know it's at Kings Cross? I do try telepathy with some of my passengers but I've yet to have any...

Yes and we are receiving all the stick and all the blame. It's our fault the changes happen. It's out fault you only get offered at certain points in the journey. It's our fault things run out. It's our fault the meals aren't enough. It's our fault regardless of the matter, the staff are at...

If catering lost £20 million providing you at-seat & restaurants but giving you free food only lost, in example, £10 million then really it's clear to see what the better deal is for the company. Adding on £10 at the point of sale for a meal voucher etc still doesn't help reduce the waste and...

The heating on in Summer is something everyone assumes when the train is hot. Just imagine getting into your car after it's been sat in the sun, no air circulation and no windows open.... it's exactly the same! I've been astonished lately at some people, insisting we turn the air con off as...

Vestibules & Tipping. All trolleys have and will tip at some point. Trolley's also frequently get stuck on the join between carriages and have to be lifted part the way over. Yes lets add some nice hot soup to the mix. The soup debate is well and truly over it won't ever happen. It's...

I think the plan has always been to source another set from somewhere, there was the hullabaloo over the Pendolino they were looking into. That's now not happening. They were looking at the old Eurostar sets that GNER had, they had some issues with overnight stabling which was the main problem...

There's no official rule I don't think, but they don't want us giving out two like drinks together. Crews will also check if you're having a meal in the evening and offer a glass of wine along with another drink while you wait. I would probably draw a line on OJ & Coke along with a G&T. G&T +...

You've completely missed the point that I'm talking about aspects which are related to those in standard. And to once again state soup is off the menu regardless of what other TOC's are doing.

Soup would have to be carried in a bowl uncovered to the person having it. If they did soup, staff would have to carry more than one bowl or they would spend the entire trip delivering one bowl of soup at a time. Even with one bowl it would take just one jerk of the train and a passenger...

They did Cup-a-Soups but nobody bought them. The Standard Class catering is about to get a tweaking for Summer. All the current Hot Drinks are being replaced with new brands. I also propose this thread has run its course and be closed (much like the Restaurant Car) because it's going round...

They seemed to be suggesting a MK3 set (from the TGS comment) rather than MK4's. The mysterious MK3 Buffet that was to be converted for use in a MK4 set never came to anything like they were once bragging about.

On the issue of soup, back a few pages. It has been deemed unsafe and the union shall not approve it. It only takes one incident and it's gameover. EC also have the highest number of staff accidents on the railway, (or did) and clearly don't want to create any further potential accidents. I...

They seem to be looking to create an additional set, I heard some management talking about what spare coaching stock (TGS & Buffet) they had and what could be 'sourced' to make a complete set.

If the crew aren't offering 4 sandwiches then that's crew specific. As I have said time and time again if you ask there is no reason why you can't unless they have been short delivered. Soup will never be available on this new offer, due to countless issues with safety. In example I had a...

I did explain this at the time when it was asked. The wine is loaded onto the train in a cart along with the other drinks. The cart is placed into the fridge by RG, now because most of the drinks are loaded AM they are sitting in there from the time they are loaded until atleast noon. The crews...

Any reported issues are tackled straight away to find a solution or cause and how to prevent it happening again. No two issues are ever the same. Weekends have become far easier, but just to point out Alcohol is not complimentary at weekends and must be purchased at the bar, certain crews may...

Crews had a lot of input pre-launch. The biggest concern for crews are they just cannot carry out the new service as they expected due to various issues. There are that many I have to report everyday that I could write a book.

This is just over 4 weeks since launch now, and the plan was always to review the offer continually with a closer look due in a few months. There is obviously scope for improvement and changes but things like the suggestions here were never going to be seen from day 1. The offer had to be...