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Thank you

Just to say we had a letter yesterday saying a sum of £99.50 would be acceptable. I just want to say thank you to everyone who has been so helpful. It is very much appreciated.

It says they can take 28 days for them to reply. Hopefully it won’t take that long.

Thank you all for your advice. She has written a letter and asked if it is possible to reach a settlement. She has admitted it was a genuine mistake not to have realised her railcard was out of date, and that she hadnt realised the seriousness. Hopefully they will agree. She has mentioned that...

No I totally agree. However it did affect her reaction when asked to buy another ticket as she got very anxious and stressed rather than think the situation through appropriately and just pay for a new ticket. Her poor health also means she can’t think things through clearly as her cognitive...

Unfortunately it is Crosscountry

Thank you both. That’s really helpful. Fingers crossed they may accept a settlement as she hadn’t done it deliberately

Please Can you advise her as to whether she should mention her health/mental health or would this sound like an excuse?

Thank you. Should we see if they offer an admin fee amount or send a chq to cover it with the mitigation letter pls? Do you think they will be likely to accept this?

Thank you very much. Is it best for them to come back with an admin fee, if they will agree to this. Or should she send a cheque with the fare difference and admin fee with her letter? Do you think they will be likely to accept this? hank you

I would be very grateful for advice. My daughter is a student and travelled on a railcard discounted ticket on 11/3/2018 from Exeter to Bristol, unaware that her railcard had expired 2 weeks previously. she The ticket inspector offered her the chance to buy a new ticket but she declined as she...