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  1. R

    Loading Fares on Smartcards

    Does anyone know why it takes so long to load a fare onto a smartcard using a mobile phone? After purchasing online, it generally takes over an hour for the fare to be loaded.
  2. R

    Anytime Refunds

    does anyone know the actual rules around getting a refund on an unused inbound portion of a anytime ticket? LNER customer service just told me i can't do this, but i thought these can be refunded?
  3. R

    Off Peak Return - with and without Groupsave

    I am looking to book a Fare from London Marylebone to Birmingham Moor Street. This is a Saturday day return, however I don’t know when I will be coming back, so I’m looking at an open return. In addition, I want to have as much flexibility as possible for the return journey (ie use a VT service...

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