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I run a hotel; we get a lot of these now to our email. Things like: "Hi, I have a reservation at your hotel, but for some reason it has the wrong dates, how can I change the dates of my reservation? Regards" "Unfortunately, I found myself in an unfortunate situation, me and my brother recently...

This is a good thread to the casual observer - I supervise one of the hotels up at Kings Cross and will definitely be amending the advice that I dispense to guests based on the replies here. I've been playing it safe by using the official advice from the website, which states 90/ 45 mins before...

I use SouthEastern, and I tend to think they have the South Eastern market pretty well cornered.

I wholeheartedly agree but sadly this is the time we live in. I just see it as an additional insurance policy against a criminal record as, despite being on good terms with most guards on the Maid East line and trusting them to apply common sense and understanding, the 'human tennis balls' are...

Great idea, we could call it the 'Banklin' line

This won't help much except for future reference but just to add that this is a regular occurrence at my station (Otford - OTF), where the ticket office is often inexplicably closed despite being 'within hours'. On the occasions the ticket machine isn't working, I take a short video showing the...

Is there a link to this story not on the godawful Reach website?

Is there anything to query with the figures in the letter? It seems to suggest £126.60 + £60.00 in costs which doesn’t add up to the £166.60 figure quotes

This raises more questions for me, as the final leg of the journey is from Sevenoaks to Otford, which is run by Thameslink, yet I don’t appear to have a similar seat reservation coupon for this leg.

Ah, okay, thankyou all - this seems to be making a bit more sense now. The menace in me thinks I should count this as a “super coupon”, entitling me to revoke the seating rights of any one passenger and claim their seat, as I’m entirely confident nobody else travelling on the service will have a...

Thankyou very much - just wanted to ensure I didn’t end up on the receiving end of a £50 clobbering. That is most helpful!

Hi all, I’m travelling from York to Otford tomorrow, August 23, on the below ticket. The machine, in its ineffable wisdom, has given the following reservation for the SouthEastern leg of the journey - does this tie me to that specific train or can I break my journey at Kings Cross and step out...

That’s a Reggie Perrin excuse:

Must have been a lengthy diversion...

If anyone's a fan of the Stereophonics, I have a new project covering their songs (and others) under the pseudonym 'The Stereophony'. A few other covers including Creedence Clearwater Revival, Bob Dylan and Hot Chocolate in the mix! https://www.youtube.com/channel/UCeCNb6Z8F8vlI4gesn18cgQ

Was this on an SWR service by any chance? I remember a few occasions on the inner suburban routes (I believe either the 455s or 450/8s) youths would access the guard's compartment and inflict their tinny caterwauling (I refuse to call it music) upon us by placing their phones in front of the...

Incorrectly colour coordinating clothing, ordering a takeaway or buying white goods doesn't generally come with the threat of a £20/£80 fine, court action and even in some cases a criminal record. When the very minimum for an honest mistake is a financial penalty*, people have every right to...

Actually, it is entirely possible. My one (and only, I hasten to add) PF came just days after my 16th birthday, where, as I usually did at the time, I bought a child return from DID to OXF without remembering that I no longer qualified for the child ticket. Needless to say, I got my collar felt...

Technically, London and Canterbury are both cities, so you could argue that it is intercity on that basis, at least on the Margate run

Catering would be informed and a feast prepared