I was delayed by 61 minutes on a Northern service (Man Vic - Marsden) a couple of weeks back. The return ticket cost £6.45.
Northern sent back £2.00 in RTVs, saying this was "in line with the Passengers' Charter".
Is this correct?
Northern's PC states, very vaguely, that delays of 60 mins or more equate to compensation of 50% of the ticket price. Now I'm not too bothered about a quid or whatever the difference is but I'd like to know anyway for future reference.
Northern sent back £2.00 in RTVs, saying this was "in line with the Passengers' Charter".
Is this correct?
Northern's PC states, very vaguely, that delays of 60 mins or more equate to compensation of 50% of the ticket price. Now I'm not too bothered about a quid or whatever the difference is but I'd like to know anyway for future reference.