I have just come back from a family break staying in Greater Anglia and to be honest I was expecting the worst reading on this forum and others, but it was exactly the oppersite the staff where always happy and put a smile on your face. Another thing that I found intresting is that 75% of the time when I have seen the guards, there has been another one either making passenger announcments or helping with the ticket checks. Which although is unusual it does seem beter. There was the one time that I was going back from Ipswich to Norwich and the train was late (only about 15 minites) but the guard was out and about giving out advice on onward connections and when necessary asking controll to hold the local service for passenger of the express. I have to say that I am very impressed with the service that they delivered when I was staying there. I wonder if i am one of a minority or there is other forum members that feel the same way as me. Well done Abellio Sam.