Accidentally bought ticket twice

[Deafdoggie]

Do you have a phone number or an email address for their customer service? I can't seem to find anything except an online form, although I might just be looking in the wrong place.

Fill the form in and they'll get back to you.

 

[alistairlees]

I'm referring to the contractors providing the TOCs' online TISs.

The Trainline are probably the biggest provider, holding the contract for:

• ScotRail
• TfW
• West Midlands Trains
• Greater Anglia
• EMR
• CrossCountry
• Northern

ATOS hold the contract for:

• GWR
• SWR
• TPE
• Hull Trains
• Lumo
• RSTL

IBM hold the contract for:

• Avanti
• C2C

Then there are four more providers whose names I'm not entirely sure of, who respectively hold the contracts for GTR and Southeastern; Chiltern and Grand Central; LNER; and Caledonian Sleeper. And then there's National Rail Enquiries, though that's not strictly a TIS.

Now that list includes some TOCs which aren't under DfT control, but clearly there are a multitude of providers and many different contracts in place. Amalgamating it into one large contract would likely save quite a bit of money and that's what the government has said it intends to do under GBR.

TOC TIS suppliers are (in addition to the above)

On Track Retail

• Southeastern
• GTR

Assertis

• Caledonian Sleeper
• Heathrow Express

Vix Technology

• LNER

Silverrail

• Grand Central
• Chiltern Railways

 

[Wallsendmag]

Only partially correct ViX supply the back end of the LNER site but another supplier supplies the front end

 

[alistairlees]

Only partially correct ViX supply the back end of the LNER site but another supplier supplies the front end

Fully aware. I'm describing the TIS / API part, not the front end part.