100andthirty
Member
Despite advance tickets generally not being refundable, can one get them refunded in the event that one cannot travel due to disruption? Thanks in advance for help.
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Advance ticket refund if not travelling due to disruption
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alistairlees
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Yes you canDespite advance tickets generally not being refundable, can one get them refunded in the event that one cannot travel due to disruption? Thanks in advance for help.
100andthirty
Member
Thank you to alistailees and yorkie. I thought that was the case, but the Virgin app/website doesn't make it easy.
No, they probably don't want to make it easy! They know many people won't assert their right to a refund. You'll probably need to contact them.Thank you to alistailees and yorkie. I thought that was the case, but the Virgin app/website doesn't make it easy.
https://help_and_contact.virgintrai...3.1333705367.1571299080-2043701822.1557235769
.... give our Refunds team a call on 03445565650.
100andthirty
Member
Hi all. Polite email sent just after original post with a snip from my Virgin account attached showing the value of the tickets. I've just received an email confirming the refund will be made - might take 5 days to reach my account. Just 3 hours from complaint to resolution. Well done Virgin
Sleepy
Established Member
Meanwhile GWR advise it can take up to 28 days !! Why so long ?Hi all. Polite email sent just after original post with a snip from my Virgin account attached showing the value of the tickets. I've just received an email confirming the refund will be made - might take 5 days to reach my account. Just 3 hours from complaint to resolution. Well done Virgin
gray1404
Established Member
My understanding is that in the event of disruption when using an Advance ticket (train delayed, train cancelled or seat reservation will not be honored) you are entitled to not travel and receive a full refund from the retailer. Also, if you have started your journey and encounter disruption, you can return to the point of origin and get a full refund on your ticket from the retailer.
I also wonder if it is "reasonable' for a customer to abandon their journey en-route and make their own arrangements from there and receive a refund of the ticket from the retailer.
If you do travel and there is disruption you are entitled to use alternative services (according to the operator restriction on your ticket) and claim delay repay based on your actual arrival time at your destination.
I also wonder if it is "reasonable' for a customer to abandon their journey en-route and make their own arrangements from there and receive a refund of the ticket from the retailer.
If you do travel and there is disruption you are entitled to use alternative services (according to the operator restriction on your ticket) and claim delay repay based on your actual arrival time at your destination.
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