Afternoon everyone.
My other half has just booked a return trip from Exeter to Belfast in August which was £81 each way (so £162 all in).
Unfortunately for some reason Aer Lingus have taken a double payment (£344) by mistake and are being fairly unhelpful about refunding half of it.
She’s been onto her bank and got the authorisation codes (both payments went out at the same time), spoke to Aer Lingus twice after spending most of the afternoon now on hold, and they’ve sent a link (which doesn’t work properly) for her to send a screenshot of her bank statement to prove that she’s not making it up.
Has anyone else had this kind of trouble with them?
My other half has just booked a return trip from Exeter to Belfast in August which was £81 each way (so £162 all in).
Unfortunately for some reason Aer Lingus have taken a double payment (£344) by mistake and are being fairly unhelpful about refunding half of it.
She’s been onto her bank and got the authorisation codes (both payments went out at the same time), spoke to Aer Lingus twice after spending most of the afternoon now on hold, and they’ve sent a link (which doesn’t work properly) for her to send a screenshot of her bank statement to prove that she’s not making it up.
Has anyone else had this kind of trouble with them?