"Allow less time to transfer through London" problem

[tony_mac]

But having done that, what would be the risk of revenue loss?

Both the inconvenience and compensation cost of passengers routinely missing connections through no fault of their own.

 

[TheManOnThe172]

Both the inconvenience and compensation cost of passengers routinely missing connections through no fault of their own.

Crossed wires here. I was talking about allowing passengers on a multi-leg Advance the option of catching an earlier train (on legs 2 onwards) than the one indicated if they made it to the departure station in time.