43096
On Moderation
- Joined
- 23 Nov 2015
- Messages
- 15,374
No, use of “customer” reflects that they are paying to receive a service. “Passenger” does not - they are just being carried.What bugs me is the fact that "passengers" was changed to "customers" just for the sake of it and unnecessary PR
If using “customer” helps drive home the message that the people who use the service are paying the wages of the staff, rather than being an inconvenience, then all the better. There is a substantial minority of railway staff who really need to get this.