Was in an underground station recently, inserted Gold Card into ticket gate, got jammed. Went to grab gateline staffer, but by the time they opened the mechanism, my card was gone and another card (Return of an Off-Peak Z1 to Train station) was in the machine.
Ticket has been purchased using a credit card (X after cost). I have retained that.
Logged an incident with the BTP via their text service, they gave me a reference and told me to call.
Logged feedback with TFL requesting reimbursement for my replacement ticket, my single fare to the train station to get it replaced.
Obviously I should fully log the loss with BTP, but I don't want them wasting time on this (It's a > £2000 ticket), especially if the customer made an honest mistake and has handed the ticket into their local station.
How do you think I should proceed? Is there a way to check if the card has been handed in? How long will my provisional report remain with BTP before they close it / contact me if I want to proceed?
I understand the issue about getting a second replacement if a police report hasn't been filed (and issues even if one has been filed - so filing a report doesn't guarantee me that the TOC will replace it again if I lose it / have it stolen). Is the reference number provided by BTP (Usual date and incident number) enough to indicate I have advised them?
End station is outside of Z1-6, so my Gold card wouldn't be valid and also has automated gates (likely manned at the time the incident occurred).
Ticket has been purchased using a credit card (X after cost). I have retained that.
Logged an incident with the BTP via their text service, they gave me a reference and told me to call.
Logged feedback with TFL requesting reimbursement for my replacement ticket, my single fare to the train station to get it replaced.
Obviously I should fully log the loss with BTP, but I don't want them wasting time on this (It's a > £2000 ticket), especially if the customer made an honest mistake and has handed the ticket into their local station.
How do you think I should proceed? Is there a way to check if the card has been handed in? How long will my provisional report remain with BTP before they close it / contact me if I want to proceed?
I understand the issue about getting a second replacement if a police report hasn't been filed (and issues even if one has been filed - so filing a report doesn't guarantee me that the TOC will replace it again if I lose it / have it stolen). Is the reference number provided by BTP (Usual date and incident number) enough to indicate I have advised them?
End station is outside of Z1-6, so my Gold card wouldn't be valid and also has automated gates (likely manned at the time the incident occurred).
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