Anytime Day Single Query

[londonteacher]

Hello,

Hopefully you can help me. My flight from Portugal is delayed by 3 hours this evening and is now due to arrive at 01:15.

I have an anytime day single from Gatwick to Chatham dated today. Am I right in thinking, based on the National Rail website, that as long as I start my journey by 04:29 then I will be able to use this ticket?

I am hoping to travel on the following:
- 0254 GTW to VIC
- 0740 VIC to CTM

Thanks!

 

[Haywain]

Unfortunately, the ticket validity is to complete the journey by 04:29, rather than start. Therefore you can use it to Victoria but will need a new ticket to Chatham. It is probably better to get a new ticket for tomorrow and refund the one you have already bought.

 

[tspaul26]

The published conditions state:

6.1 Anytime Day (Single and Return) tickets must be used on the date shown on your ticket and up to 04:29 the following day.

So your first leg is fine, but you will either need to purchase a new ticket for the second leg or (potentially) excess from the Anytime Day Single to an Off Peak Return.

 

[londonteacher]

Okay, super. Will purchase a new ticket from Victoria to Chatham. Thanks

 

[Haywain]

Okay, super. Will purchase a new ticket from Victoria to Chatham. Thanks

I think that refunding the ticket you have with an admin fee of £5 and buying a new ticket for the whole journey is, overall, cheaper.

 

[londonteacher]

I booked it through Uber as the 10% is great but they are saying it is not possible to have a refund.

== Doublepost prevention - post automatically merged: 28 Dec 2024 ==

Image shows cancellation page on ticket.

 

[jfollows]

I booked it through Uber as the 10% is great but they are saying it is not possible to have a refund.

== Doublepost prevention - post automatically merged: 28 Dec 2024 ==

Image shows cancellation page on ticket.

Their Web site help contradicts this (https://help.uber.com/riders/articl...n?nodeId=0f3160da-2e7e-4a31-8280-ef20fc1c9aaf):

I need help with my cancellation​

UK rail refunds must be requested no later than 28 days after departure. Whilst not all tickets are refundable, you can check your options depending on the fare you selected:
Off-Peak / Super Off-Peak / Anytime fares: These tickets can be refunded through Your Bookings, minus a £5 fee set by the UK rail operators. You will need your booking reference fee to do this.

 

[Haywain]

I booked it through Uber as the 10% is great but they are saying it is not possible to have a refund.

The note at the bottom of that screenshot suggests that you have to wait a couple of days before asking for the refund (which seems odd, but isn't a refusal).

 

[cool110]

...wait a couple of days before asking for the refund (which seems odd, but isn't a refusal).

Presumably to allow for any delayed scans to make it through

 

[Haywain]

Presumably to allow for any delayed scans to make it through

Probably but that isn't a good reason for stopping you from applying for the refund - they could simply hold off for a couple of days before paying it. And for the OP's journey there are unlikely to be any scans as it involves a cross-London journey so shouldn't be an eTicket.

 

[Watershed]

Yes, I suspect the inability to request a refund stems from an attempt to comply with RDG guidance which was issued last year, which required ticket retailers not to process e-ticket refunds on the selected day of travel, or the day after that, to allow for any delayed ticket scans to propagate through industry databases.

As @Haywain mentions, this guidance has no relevance to ToD bookings. Uncollected bookings should be able to be cancelled and refunded remotely, and the usual post-Covid procedure for collected tickets is to ask for a picture of the ticket cut diagonally in half (to prevent Delay Repay also being claimed).

 

[londonteacher]

Now due into Gatwick at 00:08 so only a two hour delay. I’m going to get an Uber home as I really can’t be bothered with a long journey across London to get back.

Thanks for all your help. I will refund it when the option becomes available.