Are Connection Times Inclusive?

[ricoblade]

Hi All - Before I try and submit a Delay Repay to Northern for the late running 11:48 Manchester to Sheffield which caused me to miss the 13:11 Trans Pennine from Sheffield to Doncasster (it sailed past us at Edale, the stopper already 13 down having been held at New Mills for 10 minute to let it pass), I need to know whether connectiton times are inclusive.

The stopper gets into Sheffield at 13:05 and the TPE departs at 13:11. Norhern's website says that the minimum conncetion time is 6 minutes (a hell of a lot for a compact station like Sheffield) but when I enter my journey into Northern's Delay Repay site, it says that my connection is the 13:57 Sheffield to Scarborough, which I ended up getting so wasn't late... You can manually override the default journey but there's no point if it's not a valid connection to the TPE.

Thanks.

 

[Snow1964]

If you booked it as a valid through itinerary (had 6 mins to change, when min is 6 min) then can claim. (5 mins change shouldn't have allowed connection to be booked)

The claim is at final destination, actual arrival time vs booked time. If you caught up a bit on long booked connection then might still arrive within 15 or 30 mins.

If your train arrived 5 mins before connection, and you are quick, might catch it, but delay repay would be based on 6 mins min, so assumes got next train and didn't make the tight connection

 

[ricoblade]

If you booked it as a valid through itinerary (had 6 mins to change, when min is 6 min) then can claim. (5 mins change shouldn't have allowed connection to be booked)

The claim is at final destination, actual arrival time vs booked time. If you caught up a bit on long booked connection then might still arrive within 15 or 30 mins.

Thanks.

i didn't book an itinerary as I had an Anytime Return but that was my intended route (to connect with my 2-hourly 14:05 bus home at Doncaster). I've successfully claimed from Nothern before on the same ticket type.

The 13:57 arrived at 14:20 on time, 45 minutes after the TPE's scheduled arrival so I'll give it a go. I'm expecting to have to explain it in words of one syllable to get it through though!

 

[Watershed]

You add the MCT to the arrival time to work out the earliest onward departure time that's valid. The minimum connection time (MCT) at Sheffield is 7 minutes; 13:05 plus 7 minutes is 13:12, therefore Northern's Delay Repay system is correct that this is not a valid connection and hence you cannot claim Delay Repay on the basis of missing the connection onto the 13:11 Cleethorpes service.

Whilst Sheffield is not a particularly 'wide' station, the platforms are quite long and if you get off a train at the extreme end of one of the bays or through platforms, there could be a fair amount of walking involved. Therefore 7 minutes doesn't seem unreasonable as a MCT.

 

[[.n]]

However assuming the OP is correct is saying the Northern web site states 6 mins as the MCT then 13.05 plus 6 is 13.11 so a valid connection???

 

[ricoblade]

You add the MCT to the arrival time to work out the earliest onward departure time that's valid. The minimum connection time (MCT) at Sheffield is 7 minutes; 13:05 plus 7 minutes is 13:12, therefore Northern's Delay Repay system is correct that this is not a valid connection and hence you cannot claim Delay Repay on the basis of missing the connection onto the 13:11 Cleethorpes service.

Whilst Sheffield is not a particularly 'wide' station, the platforms are quite long and if you get off a train at the extreme end of one of the bays or through platforms, there could be a fair amount of walking involved. Therefore 7 minutes doesn't seem unreasonable as a MCT.

I'm sure I found a Northern page with 6 minutes on it but of course I can't find it now and all others state 7 so I'm banjaxed

 

[tspaul26]

However assuming the OP is correct is saying the Northern web site states 6 mins as the MCT then 13.05 plus 6 is 13.11 so a valid connection???

The timetable on the Sheffield station page says 7 minutes.