I too emailed the Phil Whittington but received no reply, lucky xydancer who got a response, the saga continues not hearing from the MD I replied to Customer services pointing out that their response did not make sense the reply was to point me to there help page which states if you don’t have an account or experience any other issues using My Account then please fill in the following web form. Make sure you include your booking reference as these claims are processed manually. This is precisely what I did to submit the claim in the first place! Latest response
Dear xxxxx,
We cannot do the change of journey over email and this can only be done on web site and over voice call and since both options are unavailable we cannot do anything about it as of now. Sorry for the inconvenience.
Kind Regards,
Jossemere.
All despite requesting a refund, not a change of journey!
Dear xxxxx,
We cannot do the change of journey over email and this can only be done on web site and over voice call and since both options are unavailable we cannot do anything about it as of now. Sorry for the inconvenience.
Kind Regards,
Jossemere.
All despite requesting a refund, not a change of journey!