Avanti West Coast website glitching after paying for tickets

[Peregrine 4903]

Hello.

Is anybody having an issue with the Avanti West Coast website where once you enter your details and pay, the website changes to a blank page that says session expired and means your payment doesn't go through.

Any idea how to fix it?

 

[Mcr Warrior]

If it's causing you a particular problem, can you purchase the exact same required tickets through an alternative retailer?

 

[Peregrine 4903]

If it's causing you a particular problem, can you purchase the exact same required tickets through an alternative retailer?

What retailers can I use as I refuse to use Trainline and am not really sure what other ones there are available?

 

[Huntergreed]

What retailers can I use as I refuse to use Trainline and am not really sure what other ones there are available?

I would always recommend buying tickets through trainsplit:

Split Ticketing with TrainSplit | Mobile App | Save up to 90%

TrainSplit compares routes & fares to get the best value through split ticketing with no booking fee & saving up to 90%

trainsplit.com

this will also show you split ticketing options unavailable from other retailers

 

[Mcr Warrior]

What retailers can I use as I refuse to use Trainline and am not really sure what other ones there are available?

You could try LNER, who don't charge booking fees.

Ready to save with cheap train tickets?

Booking cheap train tickets online with LNER is the best way to make big savings on rail travel across the UK.

www.lner.co.uk

Doesn't necessarily have to be for a journey on one of their own trains.

 

[Peregrine 4903]

I would always recommend buying tickets through trainsplit:

Split Ticketing with TrainSplit | Mobile App | Save up to 90%

TrainSplit compares routes & fares to get the best value through split ticketing with no booking fee & saving up to 90%

trainsplit.com

this will also show you split ticketing options unavailable from other retailers

Thanks for the recommendation, just used the website to book the tickets, worked brilliantly, will defintley use it in the future.

 

[Wallsendmag]

Thanks for the recommendation, just used the website to book the tickets, worked brilliantly, will defintley use it in the future.

Don’t forget to join Perks and get your welcome voucher

 

[Trackman]

Hello.

Is anybody having an issue with the Avanti West Coast website where once you enter your details and pay, the website changes to a blank page that says session expired and means your payment doesn't go through.

Any idea how to fix it?

TBH, the whole booking/ payment system is hopeless.
I had a voucher once, put it in and saw an error about the code I had entered. I was then Avanti's case who didn't know what was going on and said my voucher code was valid thus 'email customer services 'blah blah..' ' I had to book the trip so on the next screen it had applied the voucher code!

Someone had the same problem as you this week on twitter after sending payment ... Here's the error screen (which I need to red pen)

 

[Bletchleyite]

TBH, the whole booking/ payment system TOC is hopeless.

Fixed that for you

I just use Trainsplit, with the bonus of a seat selector. If you don't want split tickets, new.trainsplit.com allows them to be turned off.

 

[Peregrine 4903]

TBH, the whole booking/ payment system is hopeless.
I had a voucher once, put it in and saw an error about the code I had entered. I was then Avanti's case who didn't know what was going on and said my voucher code was valid thus 'email customer services 'blah blah..' ' I had to book the trip so on the next screen it had applied the voucher code!

Someone had the same problem as you this week on twitter after sending payment ... Here's the error screen (which I need to red pen)
View attachment 109005

Yeah, that's the exact page I got as well. Tried it on different days and still the same error.

 

[Trackman]

Fixed that for you

I just use Trainsplit, with the bonus of a seat selector. If you don't want split tickets, new.trainsplit.com allows them to be turned off.

Avanti's seat selector sometimes works when the wind is blowing in the right direction and the stars are correctly aligned.
There was somebody this week who used seat selector, but in the end it had different ideas and picked a seat at random.
Or just go for the random seat gamble game and book for a party of four, then guess how far you'll be away from each other on the day.

Yeah, that's the exact page I got as well. Tried it on different days and still the same error.

It was something to do with card payments I gather.
The person in question before giving up used PayPal instead which succeeded.

 

[Paul Kelly]

I see Avanti are looking to spend over £700k on attracting business to their site and "to increase the volume of people booking directly over other online train ticket retailers". (I'm surprised the DfT is allowing TOCs to spend money on taking business away from other retailers, in the current climate...)

 

[Adam Williams]

I think that 700k would be better spent on fixing the complete mess that is their booking site, if user engagement is what they're going for...

 

[dave87016]

I had the same problem on Friday with the Avanti website I purchased tickets put payment details in and the following page remained blank

 

[robbeech]

I see Avanti are looking to spend over £700k on attracting business to their site and "to increase the volume of people booking directly over other online train ticket retailers". (I'm surprised the DfT is allowing TOCs to spend money on taking business away from other retailers, in the current climate...)

Especially given where that money will have come from.