The Prisoner
Member
- Joined
- 22 Aug 2012
- Messages
- 326
Front page of BBC website.
Lady travelling with three children got on a XC service and an old couple refused to move from one half of the table she had booked. She was pregnant and stood to be near her children. Train manager upgraded them to first.
The matter was dealt with, and in my experience a TM is powerless to move a customer who simply refuses regardless of whatever bye laws are in place.
I do always have a slight fear when booking with my family that I'm going to be met with this. Travel frequently from Cheshire up to Cumbria and invariably I get the Stella brigade camped in my seat, but I've never had a problem as people have always politely moved (maybe as I have smaller children with me).
I do wonder if other seats were available etc, but I have witnessed customers refusing to move, especially when the service is disrupted
https://www.bbc.co.uk/news/uk-50187528
Lady travelling with three children got on a XC service and an old couple refused to move from one half of the table she had booked. She was pregnant and stood to be near her children. Train manager upgraded them to first.
The matter was dealt with, and in my experience a TM is powerless to move a customer who simply refuses regardless of whatever bye laws are in place.
I do always have a slight fear when booking with my family that I'm going to be met with this. Travel frequently from Cheshire up to Cumbria and invariably I get the Stella brigade camped in my seat, but I've never had a problem as people have always politely moved (maybe as I have smaller children with me).
I do wonder if other seats were available etc, but I have witnessed customers refusing to move, especially when the service is disrupted
https://www.bbc.co.uk/news/uk-50187528
...when Amanda and her family - with luggage for a week's holiday - clambered through the packed carriage, they soon saw their reserved seats were partly occupied by an older couple.
"There was another gentleman sitting at the table who realised it was our seats and got up very quickly, but I could see the woman sort of whisper to her husband when she realised we were on our way."
"I said 'I think you're sitting in our seats,'" Amanda recalls. "She looked at me and said 'that's not how it works, we can sit anywhere we want.....
Last edited by a moderator: