I know some people who booked on flight BA0227 from London Heathrow to Atlanta Hartsfield-Jackson.
When they went to book seats, they saw that a £51 supplement was available for front row seats. They chose to pay this supplement to select these seats. The seats were numbered 29F and 29E.
When they got onto the plane, they discovered the seating configuration was different to usual, a stewardess confirmed that the configuration has changed, apologised and encouraged the passengers to apply for a refund.
However British Airways are claiming that there was no configuration change and the passengers are not entitled to any refund.
Does anyone here know what may have happened here? Is there an effective watchdog (not like the useless Transport Focus we have with railways) and/or ombudsman they can go to?
When they went to book seats, they saw that a £51 supplement was available for front row seats. They chose to pay this supplement to select these seats. The seats were numbered 29F and 29E.
When they got onto the plane, they discovered the seating configuration was different to usual, a stewardess confirmed that the configuration has changed, apologised and encouraged the passengers to apply for a refund.
However British Airways are claiming that there was no configuration change and the passengers are not entitled to any refund.
Does anyone here know what may have happened here? Is there an effective watchdog (not like the useless Transport Focus we have with railways) and/or ombudsman they can go to?
