Can anyone help - EA Rail Sim and Windows 7 64bit

[Scorpuk]

I have jujst recently upgraded to windows 7 64bit and cannot play the game.

When I try to run it nothing happens.


I did ask EA customer support for help but that was a complete waste of time

Recently you requested personal assistance from our on-line support centre. Below is a summary of your request and our response.

If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days.

Thank you for allowing us to be of service to you.

MLINK: [link removed]
To access your question from our support site, click here.



Subject
I now have windows 7 ulimate 64 bit. Where can I find a patch to allow me to ...

Discussion Thread Response (Smith)
24/04/2010 06:58 PM
Hello,

Thank you for contacting back to us.

I have reviewed our Knowledge Base at http://support.ea.com/ and located an article that may assist with resolving your issue. Our Knowledge Base is consistently updated to ensure that you can reference it for even the most recent issues.

I have included the link to the article and I have taken the liberty of copying the information related to your issue below:

Windows 7 Compatibility
http://support.electronicarts.co.uk/cgi-bin/eauk.cfg/php/enduser/std_adp.php?p_faqid=23529

If you have any questions about this material or have any additional questions about your issue, please let us know.

Best Regards,

Smith
EA Support Centre, UK and Ireland
http://electronicarts.co.uk
http://electronicarts.ie

Customer
24/04/2010 02:25 AM
Problem: The game wont play.

Clicking on play within EA download manage does nothing at all.
Double clicking on the program icon within the games folder I get the busy
cursor for a few seconds and then nothing.


I have tried run as administrator and run in compatability mode of XP SP3
and it still won't play.


That is why I asked if there was a patch so I can play the game in windows
7 ultimate 64bit.

Response (Rodney)
23/04/2010 05:27 PM
Dear Sir/Madam,

Thank you for contacting Electronic Arts.

Thank you for your recent E-mail. Actually the nature of the problem could not be identified with your previous mail. Kindly give us a brief description of your issue so that we could assist you further.

We request you to please reply back to this email specifying your issue in detail so we may provide you the best assistance in this regard. Tell us what exactly you try to do and what error you get. Once we have this information, we will be able to provide you the best contact information.

I look forward to your reply.

Best Regards,

Rodney
EA Support Centre, UK and Ireland.
http://electronicarts.co.uk
http://electronicarts.ie

Customer
23/04/2010 04:38 PM
I now have windows 7 ulimate 64 bit. Where can I find a patch to allow me to play this game?

Kinda not answered my question.


Hence I thought I'd ask here to see if anyone else had more success.



tnx in advance.

 

[Dai.]

Hi there,

I looked through the Windows 7 compatibility section and it does say Rail Simulator will not work with Windows 7.


http://www.microsoft.com/windows/co...&uid=&pf=0&pi=0&s=EA Rail Simulator&os=32-bit

I will however see if there is a solution for you if no one has found it.

http://railforums.co.uk/showthread.php?t=29226

You may also want to contact the users in this thread who have said it works in Windows 7 for more assistance.


As for EA Support, they are useless I don't suggest using them again for help.

 

[kkpolo]

hi there i've got it working on windows 7 64bit
but it could be your video card as it wont work on my desktop but will on the laptop

 

[Edward111]

same mine works on my windows 7 laptop.

 

[LucaZone]

RailSim was designed and released before Win7, so its not guaranteed.

RailWorks however is actively being progressed by its developers, and so should officially support Win7 soon. While it does run on Win7 already, it isn't officially acknowledged.

Regards

 

[heartbreak_boy]

plz guys can anyone tell me how could pla RS ON MY DELL LAPTOP WINDOW 7 64BIT PLZZZZZZZZZZZZZ