Can you claim a refund on a advanced ticket if you missed your connection

[Adam1997]

Hello all.

I missed my connection today due to a delayed train. I travelled on two separate tickets an anytime day return and an advanced single both tickets were booked separately. Can I claim back my advanced single due to the delay on my earlier train?

 

[jfollows]

You can claim Delay Repay if you travelled and were delayed but we need more information from you to be sure, what tickets held, what trains used, booked and actual times.

 

[Adam1997]

You can claim Delay Repay if you travelled and were delayed but we need more information from you to be sure, what tickets held, what trains used, booked and actual times

I caught the 6:45 from northfield to Birmingham new street which was delayed by around 20 minutes the train I was supposed to catch was the 07:17 to London Euston. I had an anytime day return from northfield to Birmingham new street and a advanced single to London Euston

 

[jfollows]

You claim Delay Repay from West Midlands Trains based on your final arrival time into London Euston compared to your booked arrival time into London Euston.

You are allowed to catch a later service (looks like the 07:47) to London Euston than the one for which you have an advance ticket. You do not need to buy a new ticket for this leg of your journey.

You only need to allow enough time for the connection at Birmingham New Street, 12 minutes, which your itinerary does.

The fact they're separately booked tickets may confuse WMT, but doesn't invalidate your claim. You claim against the total amount paid for both tickets.

 

[Adam1997]

You claim Delay Repay from West Midlands Trains based on your final arrival time into London Euston compared to your booked arrival time into London Euston.

You are allowed to catch a later service (looks like the 07:47) to London Euston than the one for which you have an advance ticket. You do not need to buy a new ticket for this leg of your journey.

You only need to allow enough time for the connection at Birmingham New Street, 12 minutes, which your itinerary does.

The fact they're separately booked tickets may confuse WMT, but doesn't invalidate your claim. You claim against the total amount paid for both tickets.

Perfect thank you very much. So I claim the full amount I paid for both tickets from WMT

 

[gray1404]

Did you travel to London Euston and actually arrive there in the end? Or did you abandon your journey once you encountered the delay?

 

[jfollows]

Perfect thank you very much. So I claim the full amount I paid for both tickets from WMT

You claim the appropriate percentage of Delay Repay based on your actual delay, once you know it.

Did you travel to London Euston and actually arrive there in the end? Or did you abandon your journey once you encountered the delay?

The original poster is still travelling.

 

[bcarmicle]

And to be clear, you claim Delay Repay, not a refund. They’re two different schemes.

 

[jfollows]

Perfect thank you very much. So I claim the full amount I paid for both tickets from WMT

Unless you have abandoned your journey to London.

 

[Adam1997]

Did you travel to London Euston and actually arrive there in the end? Or did you abandon your journey once you encountered

You claim the appropriate percentage of Delay Repay based on your actual delay, once you know it.


The original poster is still travelling.

Unless you have abandoned your journey to London.

Could I abandon my journey and get a full refund? It’s an advanced single so I didn’t think it was refundable. My train to London is also currently delayed by a few minutes

Could I abandon my journey and get a full refund? It’s an advanced single so I didn’t think it was refundable. My train to London is also currently delayed by a few minutes

I was thinking the longer the delay overall the more money I’d get back anyway

 

[jfollows]

Could I abandon my journey and get a full refund? It’s an advanced single so I didn’t think it was refundable. My train to London is also currently delayed by a few minutes


I was thinking the longer the delay overall the more money I’d get back anyway

If you abandon your journey because of delays and disruption preventing you from using your booked train, then you can claim refunds for the tickets (including advance tickets) from whoever you bought them from.

If you make your journey despite delays then you claim Delay Repay from whoever caused the delay in the first place, WMT here. And, yes, the greater the delay the greater the percentage of the original cost paid out.

 

[gray1404]

As you are still travelling and obviously are going to London Euston then you are not entitled to any refund.

You may be entitled to some delay repay if your final arrival time into London Euston is 15 minutes or more then the time you should have arrived had everything ran to time.

If you arrive at London Euston less then 15 then the time you should have arrived originally then you are not entitled to any compensation in delay repay.

 

[Adam1997]

As you are still travelling and obviously are going to London Euston then you are not entitled to any refund.

You may be entitled to some delay repay if your final arrival time into London Euston is 15 minutes or more then the time you should have arrived had everything ran to time.

If you arrive at London Euston less then 15 then the time you should have arrived originally then you are not entitled to any compensation in delay repay.

If you abandon your journey because of delays and disruption preventing you from using your booked train, then you can claim refunds for the tickets (including advance tickets) from whoever you bought them from. If you make your journey despite delays then you claim Delay Repay from whoever caused the delay in the first place, WMT here. And, yes, the greater the delay the greater the percentage of the original cost paid out.

Thank you for your help I think I should just be over or under the 30+ minutes threshold for claiming back. I was tempted to abandon but the cost/benefit of being late to a lecture vs not attending motivated me to just continue with my travel

 

[Snow1964]

One thing that is important when making the delay repay is to upload all tickets making up the journey, and put the whole journey in (from start station to final station) don't just put in part you were delayed on. This still applies even though you bought the tickets in stages.

There are some fairly basic validation checks that are made automatically on delay repay claims, and these often don't seem to cope with multiple operators and missed connections, so it often rejects initially because it sees the scheduled train as arriving within 14 minutes (and not realising you missed the connection due to earlier train being late)

If it rejects, just add clear statement in the notes box, first train ran late, missed connection, so X minutes late at destination station.

 

[Adam1997]

As you are still travelling and obviously are going to London Euston then you are not entitled to any refund.

You may be entitled to some delay repay if your final arrival time into London Euston is 15 minutes or more then the time you should have arrived had everything ran to time.

If you arrive at London Euston less then 15 then the time you should have arrived originally then you are not entitled to any compensation in delay repay.

If you abandon your journey because of delays and disruption preventing you from using your booked train, then you can claim refunds for the tickets (including advance tickets) from whoever you bought them from. If you make your journey despite delays then you claim Delay Repay from whoever caused the delay in the first place, WMT here. And, yes, the greater the delay the greater the percentage of the original cost paid out.

Thank you for your help I think I should just be over or under the 30+ minutes threshold for claiming back. I was tempted to abandon but the cost/benefit of being late to a lecture vs not attending motivated me to just continue with my travel

One thing that is important when making the delay repay is to upload both tickets, and put the whole journey in (from start station to final station). Even though you bought the tickets in stages.

There are some fairly basic validation checks that are made automatically on delay repay claims, and these often don't seem to cope with multiple operators and missed connections, so it often rejects initially because it sees the scheduled train as arriving within 14 minutes (and not realising you missed the connection due to earlier train being late)

If it rejects, just be clear in the notes box, first train ran late, missed connection, so X minutes late at destination station.

thank you. It’s my first time claiming from WMT I’ll make sure to do that

 

[gray1404]

The threshold is 15 minutes not 30.

 

[Mcr Warrior]

The threshold is 15 minutes not 30.

Indeed, but a 30+ minutes overall delay will increase (double) the amount of Delay Repay due from WMT.

 

[jfollows]

Thank you for your help I think I should just be over or under the 30+ minutes threshold for claiming back. I was tempted to abandon but the cost/benefit of being late to a lecture vs not attending motivated me to just continue with my travel

thank you. It’s my first time claiming from WMT I’ll make sure to do that

Looks like ~09:10 actual versus 08:38 originally booked, the amount of Delay Repay is more for >30 minutes but the threshold is 15 minutes as previously mentioned.

EDIT Final arrival at 09:14.75 so your total delay exceeds the 30 minute threshold comfortably. Held up outside Euston waiting for 9G10 to depart.

 

[yorkie]

Indeed, as you are now travelling through to Euston, no refund would be due. Delay Repay compensation can be claimed from WMT, as appropriate.

In future, if your arrival time is crucial, to enable you to attend a lecture (or any other event), I recommend using our booking site, go into advanced options, and specify changing at: BHM, and also specify additional interchange time*, which will increase your chance of making the connection.

Alternatively, consider an earlier arrival into Euston (though this may cost more) on the basis that if you are delayed, you may still make the lecture.

Delay Repay is quite a generous scheme in many ways, however it can't always make up for missing an important event.

(*The amount of additional interchange time you specify is added onto the minimum connection time for the relevant location; in the case of BHM that's 12 minutes)

 

[dosxuk]

Probably worth noting that you must not try to claim a refund if you have completed your journey, even if you would get the same amount of money back as you would from delay repay. They are different schemes and checks are made to ensure that people are not fraudulently using them. If your ticket is scanned at Euston, yet you claim a refund, you could end up with a letter demanding the money back and threatening legal action a few months down the line. There have been multiple cases of this happening (especially around ticket apps where pressing the refund button is easier than sending your ticket details in) reported in the forums in the past.

 

[Adam1997]

Looks like ~09:10 actual versus 08:38 originally booked, the amount of Delay Repay is more for >30 minutes but the threshold is 15 minutes as previously mentioned.

EDIT Final arrival at 09:14.75 so your total delay exceeds the 30 minute threshold comfortably. Held up outside Euston waiting for 9G20 to depart.

I am in the money ahahaha.

Indeed, as you are now travelling through to Euston, no refund would be due. Delay Repay compensation can be claimed from WMT, as appropriate.

In future, if your arrival time is crucial, to enable you to attend a lecture (or any other event), I recommend using our booking site, go into advanced options, and specify changing at: BHM, and also specify additional interchange time*, which will increase your chance of making the connection.

Alternatively, consider an earlier arrival into Euston (though this may cost more) on the basis that if you are delayed, you may still make the lecture.

Delay Repay is quite a generous scheme in many ways, however it can't always make up for missing an important event.

(*The amount of additional interchange time you specify is added onto the minimum connection time for the relevant location; in the case of BHM that's 12 minutes)

Thank you I’ll check that out this is the first time I’ve had a serious delay in the morning but I’ll definitely follow your advice

Probably worth noting that you must not try to claim a refund if you have completed your journey, even if you would get the same amount of money back as you would from delay repay. They are different schemes and checks are made to ensure that people are not fraudulently using them. If your ticket is scanned at Euston, yet you claim a refund, you could end up with a letter demanding the money back and threatening legal action a few months down the line. There have been multiple cases of this happening (especially around ticket apps where pressing the refund button is easier than sending your ticket details in) reported in the forums in the past.

Oh no of course not I commute down to London far too often to try pulling a fast one plus a criminal record is way too detrimental to my career