I've had a ticket from London to Aviemore booked for later in January 2024. LNER emailed this morning to say they are cancelling the train but I can move to another service free of charge. Upon trying to change my ticket it seems that "free of charge" means they will generously waive the admin fee they would normally charge for swapping things around. I still need to pay full price for the new ticket (minus money already paid). The only tickets now available are the ordinary walk-up fare, which may not have been the case if I'd been able to book the alternate service months ago.
Am I stuck with this? I had a cheap advance ticket and, having cancelled my train, they are telling me the options are (a) pay double for a less convenient service, (b) don't travel and get a refund.
Am I stuck with this? I had a cheap advance ticket and, having cancelled my train, they are telling me the options are (a) pay double for a less convenient service, (b) don't travel and get a refund.