Cancelling journey before the strike with trainsplit

[joebassman]

I am travelling to London for a 3 day conference but because of the strike I have decided I will have to drive instead as the conference finishes next Tuesday.

My outward journey is on the Sunday.

I have asked for a refund for this journey on the Sunday that was bought seperatly from trainsplit as if I travelled one way there would be no way of me coming back.

However, they are saying they can't refund me because my journey doesn't fall within the strike days and can only defer the journey.

Is this correct because I am still affected as I bought the ticket thinking I would then be able to travel back by train but as this isn't possible my only other option is to travel by car?

 

[Starmill]

You're still entitled to a refund of your whole journey if one of the trains is cancelled. Leave it until tomorrow night when the replacement timetable is uploaded, then email again saying that your return service isn't running so you'd like the booking refunded. It's probably just some confusion in their office.

 

[joebassman]

Thanks for your reply. The only issue is that I bought the tickets seperate as singles as I am travelling from different stations. So the outward journey is from wellingborough to mill hill broadway as I am going to a family gathering the day before. Whereas the return journey is mill hill broadway to stowmarket.

I have the ticket for the conference as proof that that is the reason I am travelling.

 

[Starmill]

Oops!

In that case you may need to accept the voucher for the one that's not disrupted.

 

[Bletchleyite]

In that case you will probably have to use the "book with confidence" scheme and refund to a voucher.

Oops!

In that case you may need to accept the voucher for the one that's not disrupted.

Great minds...or fools...