I have an Advanced First ticket between Euston and Oxenholme Lake District due for travel in a couple of weeks time. It's for two people and we're currently booked into a bank of four seats. I'd like to change this to a bank of two (providing some are available) but I've just been told by a member of staff at the Ealing Broadway ticket office that advance tickets cannot have their reservations changed (even if they're on the same service). Is this true? I intend to try again at Paddington, but I'd like to know if that's official policy or a misunderstanding.
Thanks in advance for any help.
John
Thanks in advance for any help.
John