Hi again, had an issue with Chiltern Smartcards on Friday, if anyone can help
I purchased one adult and one child one day off peak Travelcard (with F&F discount) from Amersham to zones 1-9 on the Chiltern phone app. Applied 1st ticket (assumed to be the adult one) to Smartcard 1 for me and applied ticket 2 (assumed to be child ticket) to smartcard 2 for my daughter.
Touched in at Amersham station gateline (which were left open), Smartcard 1 worked barrier but Smartcard 2 did not and said seek assistance, but couldn’t see any staff around so went through open barrier anyway (I had email confirmation that 1 adult and 1 child ticket were on 2 separate Smartcards).
When exiting at Goldhawk Road LU station, Card 1 worked barrier but Card 2 again said seek assistance. Person in ticket office opened gateline for my daughter to pass through. Daughters card had the same issues on return journey so I just took her through the wide barrier with me to exit at Amersham.
When I checked the journey history next morning only Card 1 showed anything, Card 2 shoes no journey history. Also According to Chiltern app, only Smartcard 1 showed as having any ticket on it (expired).
Any ideas why confirmation email would show that tickets were on two Smartcards, when in reality only one seemed to have a ticket on it? Did one Smartcard actually have both tickets on it, or do they not accept child and/or discounted tickets on them?
It can’t be that the gatelines stop child tickets on Smartcards entering as we’ve never had a problem with child paper tickets working the barriers.
Sorry for the ramble, just confused as to what actually happened.