From a passenger view they are pretty good - the first gear change at times can be a bit jerky if low power is applied, and moving off slowly (e.g out of Snow Hill) - if higher power is applied it's smoother and certainly don't notice after that first gear change really. Can jerk though if power is cut out just as the gearbox goes to change up a gear. Only other thing is wheelslip perhaps on wet rails - rode 172339 the other week in wet, damp conditions and driver cut the power off after starting off one of the times, and reapplied it, perhaps to avoid wheelslip - only assuming though.
Other than that find they're fine - the engines are quiet and the gearbox probably puts less strain on the engine with the flexibility in gears. As I say 90% of the time they're smooth; just if moving at a low low speed it can be more tempermental to control. Daresay the drivers though have grown to learn how they work now and learnt the 'style' - bit like adjusting to a new car I suppose.
I do know someone who drives them at LM and finds them great.