BRX
Established Member
- Joined
- 20 Oct 2008
- Messages
- 3,643
I'm wondering what chance I have of claiming compensation under the passenger's charter for the following:
I have an Inverness to London super off peak return.
On my return leg I broke my journey overnight at Glasgow. The intention was then to continue to Newcastle (and break my journey again there) on the 0900 service this morning. I took a scotrail service from pollockshaws east (where I was overnighting) due into glasgow central at 0839 to connect with the 0900 departure. However, the scotrail service was heavily delayed and didn't get into glasgow central until 0922. I therefore missed my connection, and the next train to newcastle was not until 0950 and would have gotten me there 57 minutes late. This meant that my planned stop in newcastle was no longer worthwhile so I decided to abandon it and get on a london-bound pendolino.
Do I have any grounds to claim compensation from scotrail on the basis that I would have been delayed by about an hour to my intended destination? Or would I have had to actually go there? If I am entitled, how would the amount be calculated - would it be a percentage of a proportion of my ticket cost based on the length of that part of the journey?
Or would they just laugh at me and tell me to bugger off?
I have an Inverness to London super off peak return.
On my return leg I broke my journey overnight at Glasgow. The intention was then to continue to Newcastle (and break my journey again there) on the 0900 service this morning. I took a scotrail service from pollockshaws east (where I was overnighting) due into glasgow central at 0839 to connect with the 0900 departure. However, the scotrail service was heavily delayed and didn't get into glasgow central until 0922. I therefore missed my connection, and the next train to newcastle was not until 0950 and would have gotten me there 57 minutes late. This meant that my planned stop in newcastle was no longer worthwhile so I decided to abandon it and get on a london-bound pendolino.
Do I have any grounds to claim compensation from scotrail on the basis that I would have been delayed by about an hour to my intended destination? Or would I have had to actually go there? If I am entitled, how would the amount be calculated - would it be a percentage of a proportion of my ticket cost based on the length of that part of the journey?
Or would they just laugh at me and tell me to bugger off?