Connection delay: Delay repay?

[techno]

Scenario:

You purchase a return ticket.

You make the outbound journey on time, but on the return journey the train is late by about 5minutes - you miss your connection because of this and end up being late back by half an hour.

Had it have arrived on time (or at least one minute earlier) you could have caught your connections.

What are the refund options here?

 

[trentside]

It depends on the operator of the train that was delayed and whether they operate a delay repay scheme.

 

[mikeg]

You claim off the first operator in accordance with the scheme they operate. At least that's always worked for me.

 

[gray1404]

Which train company operated the service that was delayed by 5 minutes and made you miss your connection. Depending on the scheme they operate you may be able to claim for the 30 minute delay. If that train company operates under the delay repay scheme then it will be 25% of return ticket price for a 30 minute delay. Also, which station was your connection at. You need to have allowed at least the minimum connection times at that station. So what time was your train due to arrive at that station at and what time was the connection scheduled to leave at? Finally, ensure that you keep your ticket so you can claim.

 

[AlterEgo]

Scenario:

You purchase a return ticket.

You make the outbound journey on time, but on the return journey the train is late by about 5minutes - you miss your connection because of this and end up being late back by half an hour.

Had it have arrived on time (or at least one minute earlier) you could have caught your connections.

What are the refund options here?

You claim Delay Repay, or charter compensation (depending on the company), from the train company whose train caused you to miss your connection.

 

[philthetube]

It also depends on the connection time needed at the station you are changing at

 

[najaB]

What are the refund options here?

Being pedantic, I know, but you aren't entitled to a refund since you actually travelled. As to compensation for your delay, as others have said: you claim from the TOC whose service was the initial trigger for the delay. As long as your intended journey was 'legal' then you should have no problem getting compensated according to the delay repay/passenger charter that is in effect.

As an aside, I have received compensation when I missed a connection that wasn't 'legal' - Haymarket is a five minute connection, but it's a cross-platform connection between northbound-services. I was once about four minutes late to make a connection to an Aberdeen-bound train but Virgin paid out anyway.

 

[robbeech]

As an aside, I have received compensation when I missed a connection that wasn't 'legal' - Haymarket is a five minute connection, but it's a cross-platform connection between northbound-services. I was once about four minutes late to make a connection to an Aberdeen-bound train but Virgin paid out anyway.

They will work it out based upon platforms and the likes. I have twice missed my connection from Retford to Worksop when travelling north from London to Retford. The minimum connection time i believe is 10 minutes (maybe 12) and i was given 13, the train was late by 6 or 7 minutes and despite really trying to get all the way up platform 2, under the underpass and all the way down platform 1, off the end of platform 1, round the corner and over the footbridge and down the other side to platform 3....or 4... I didn't make it and the train pulled away as i was halfway across the bridge.
I put in a claim for the 60 minute delay (Retford to Worksop trains are 1tph) and they paid out in full, they had little choice. If i had been changing to another service on the same platform then i'm sure matters would have been different.

Rob

 

[AlterEgo]

They will work it out based upon platforms and the likes.

No they don't. The CRM system used by TOCs determines delays based strictly on minimum connection times. The system has no idea where platforms are in relation to one another at stations.

Was there still more than minimum connection time? If yes, then No payout.

If the connection is "fouled", even by one minute, then you'll get a payout.

Retford requires 10 minutes as a minimum, so if your delay leaves you with a 9 minute connection the claim will be successful.

 

[MP33]

I once successfully claimed a delay repay where a replacement late bus service for engineering work left me waiting an hour for a branch line train that was unaffected by engineering work. I also claimed a half repay for late one evening when the train was delayed and the Bus Inspector let the replacement bus go thinking the train was cancelled and also due to drivers hours issues.

 

[gray1404]

Yes, you can claim delay repay against delayed or cancelled replacement bus services as these are provided by train companies in place of a rail service.

 

[Gagravarr]

Yes, you can claim delay repay against delayed or cancelled replacement bus services as these are provided by train companies in place of a rail service.

In the case of Chiltern, expect to have to fight over it though... They seem very reluctant to cough up over delays to the rail-replacement bus service[1] between Oxford and Oxford Parkway. GWR (well, FGW when they last messed me up on a bus connection) seem better

[1] Well, technically a regular city park-and-ride bus that runs from one station to the other, accepting train tickets, but it's in the timetable and a replacement for their trains no matter how much they might try to claim it's nothing to do with them when it all goes wrong again!

 

[yorkie]

What are the refund options here?

The thread title is "Delay repay" so if, as suggested, the train company who operated the train that was 5 minutes late, operates a Delay Repay scheme, and that delay caused you to miss a valid connection resulting in a 30+ minute delay, then you are entitled to 50% compensation.

It would be so much easier if the details were posted, so we could be sure of giving accurate advice though!