CrossCountry Delay Repay

Discussion in 'Disputes & Prosecutions' started by CentralTrainer, 2 Dec 2019 at 23:15.

  1. CentralTrainer

    CentralTrainer Member

    Messages:
    211
    Joined:
    1 Feb 2017
    Hi all,
    Have had to log 3 delay repay requests over the last month.

    The ones for GWR and WestMids Rail which were submitted in the last week have both been resolved and the requisite money on the way back to me in cash and RTVs successfully.

    The other one with CrossCountry - which was submitted the earliest has fallen outside the 20 day window with no response or update since I first raised the request via the standard “thanks for your request” email.

    Are they always this slow and what could I possibly do to sort it in good time?
     
  2. Registered users do not see these banners - join or log in today!

    Rail Forums

     
  3. 30907

    30907 Established Member

    Messages:
    7,502
    Joined:
    30 Sep 2012
    Location:
    Airedale
    Presumably you have a reference number you can quote to them?
     
  4. AlterEgo

    AlterEgo Veteran Member

    Messages:
    11,931
    Joined:
    30 Dec 2008
    Location:
    Milton Keynes
    Phone them to find out what's going on; they don't bite.
     

Share This Page