Crowd Management at Liverpool Lime Street after Parade

[8J]

Network Rail don't provide station/platform/dispatch staff at any of their managed stations in London. Southeastern staff London Charing Cross and Cannon Street, Southern staff Victoria, and so on.

At Lime St, Northern employ the dispatchers for all trains apart from Avanti services. Northern also employ the staff in the ticket office, barrier staff and the station ops controller as well as traincrew based at the station.

Avanti have traincrew and their own dispatchers based there

TPE have traincrew based there and a small handful of non safety critical platform staff.

Network Rail employ the station announcer, security and passenger assist staff.

Ultimately, NR staff have no experience with train operations. A more collaborative approach was required on Monday and by the sounds of it, that did not happen.

 

[MalaiseForever]

Network Rail don't provide station/platform/dispatch staff at any of their managed stations in London. Southeastern staff London Charing Cross and Cannon Street, Southern staff Victoria, and so on.

They provide dispatch staff at Birmingham New Street and at least some level of the customer service/assistance staff at the rest of their managed stations.

 

[chiltern trev]

I'm told that an industry wide review will take place, however it is not clear whether or not anybody or any organisation will be properly held to account.

Is this industry wide review open to receiving comments from members of the public? And/or will it be contacting any members of the public who attempted to travel via Lime Street or did succeed in travelling from Lime Street?

 

[VItraveller]

No-one is blaming NR for the weather. See my post above; this is an irrelevant distraction which should not retract from the failings of those in charge. What happened would not be acceptable in any weather conditions.

No-one is blaming NR for the weather. See my post above; this is an irrelevant distraction which should not retract from the failings of those in charge. What happened would not be acceptable in any weather conditions.

Free, I think the fact that it happened while it was raining makes it significantly worse than if people were queueing in the Sun for six hours, and it would be worse still if it had been snowing.
And I also would argue that the railway is responsible for the safety and comfort of passengers if the reason they’re at a discomfort is because of decisions that the railway makes, for example if a railway company cancels The last train of the day, they are responsible for arranging transport for any passengers that might be stranded or reimbursing the costs of accommodation.
They can’t turn round and say that the passenger should’ve planned to catch an earlier train because there was a high likelihood the last train of the day would be cancelled or give the passenger the opportunity to spend the night in the station.

 

[Misici]

The purpose of public transport is get passengers from A to B. Another poster on here correctly stated 'Kettling people in crush type conditions is not putting safety first' while trains including the additonal ones ran by TOC left near empty. Their needs to be an inquiry where all key stakeolders actions last Monday are put under the micropscope so this cannot happen again.

 

[MatthewHutton]

The railway seems to in general struggle massively to deal with unexpected incidents.

I do kinda think this could have been planned out properly in advance.

 

[Skie]

Is this industry wide review open to receiving comments from members of the public? And/or will it be contacting any members of the public who attempted to travel via Lime Street or did succeed in travelling from Lime Street?

They merrily spent 3+ years ignoring feedback about Euston so I doubt NR even know how to listen to the annoying cargo their customers remove and deliver to their stations.

 

[Starmill]

They merrily spent 3+ years ignoring feedback about Euston so I doubt NR even know how to listen to the annoying cargo their customers remove and deliver to their stations.

Indeed, and the general public had complained about the risks at London Euston for, what, 10 years before the ORR finally decided to take it seriously and found there was indeed safety risk? It's not like the ORR identified anything previously unknown or new. Also it's not like giving longer notice and having more and clearer screens weren't mitigation measures suggested on this forum perhaps several hundred times in the years leading up to ORR's notice. Nothing else has changed... Network Rail also showed no contrition for being wrong in that case either, and they certainly haven't shared a single public update about what improvements they're making (though they have time and resources to share irrelevant PR fluff such as a whole press release just to discuss cleaning up the loos).

I also noticed that nobody who thought Network Rail was acting appropriately and that criticism of Euston was overblown came back to apologise or accept they may have been wrong after the ORR's notice.

 

[Kite159]

Indeed, and the general public had complained about the risks at London Euston for, what, 10 years before the ORR finally decided to take it seriously and found there was indeed safety risk? It's not like the ORR identified anything previously unknown or new. Also it's not like giving longer notice and having more and clearer screens weren't mitigation measures suggested on this forum perhaps several hundred times in the years leading up to ORR's notice. Nothing else has changed... Network Rail also showed no contrition for being wrong in that case either, and they certainly haven't shared a single public update about what improvements they're making (though they have time and resources to share irrelevant PR fluff such as a whole press release just to discuss cleaning up the loos).

I also noticed that nobody who thought Network Rail was acting appropriately and that criticism of Euston was overblown came back to apologise or accept they may have been wrong after the ORR's notice.

And even then it took the transport sect to force change, as all Network Rail did was employ shouty people to shout at people for daring to stand near the top of the ramps before the train was ready to board 2 minutes before it was due to depart.

But then Euston was completely safe according to Peter Hendry.

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As for the "industry wide review" it will conclude mistakes were made and an action plan will be put in place for the next time, and no nobody can see said action plan as it contains non public information etc.

 

[43066]

Extraordinary to read that the OP involves circa. 20,000 people clogging up Liverpool’s entire network.

To put that into perspective, I just left a John Legend concert at the 02 in London. There must have been easily three times that many people in the venue, all of whom have headed for the tube at roughly the same time.

Not only is the Jubilee line easily taking up the slack, I’ve actually got a seat!