Customer service assistant ATW

[Jon1]

Found this if it interests anyone, closes in a couple of days though!

Customer service assistant based in Chester, Shrewsbury and North Wales Locations. In some locations round the clock shift pattern, 35 hours a week £20,877.

https://www.comeaboard.co.uk/recruiter/users/jobsearch.php?&id=295

 

[Jon1]

Hi guys did anyone apply for this job?

 

[Res]

Hi guys did anyone apply for this job?

Hi,

Yes, I've been invited to the assessment day next Tues. There seems to be lots of good advice and information on this forum that I'm going to read through.

Arriva were very quick to contact only a few days after the advert closing. My previous experience is of railway HR depts to be much slower.

Good luck to anyone else who has applied too.

Res

 

[Jon1]

Cool I will see you there. They were very quick in replying your right.

Good luck
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Have you recieved the pack yet Res?

 

[Res]

Yes, pack arrived, although not worked through it yet.

 

[Jon1]

Oooh hopefully mine will arrive soon. You had a Look at it? Anything in it that looks too challenging?

 

[Res]

Not sure whether it's worth giving HR a call Jon1 - my pack was posted last Fri and I got it the following day.

It all looks ok. Although I may have a different view after I've done the assessment centre!

 

[Jon1]

I gave them an email today and they attached it to an email so I could download it. Looks ok but I may have the same view as you.

 

[senhelm]

Hi to both of you, will see you on Tuesday too. I did this assessment last year and the entire group passed, so it's not too hard. But make sure you do the test papers, they really helped.

 

[Jon1]

Hi Senhelm, what is the whole process like what did you do last year?

 

[senhelm]

There was 10 of us meeting in Holyhead. We were going for either Bangor or Holyhead, or both. We had an introduction from Jonathon from recruitment and he talked a bit about the company and then he gave us the tests. They do go for about 15 minutes each, and you have to work fast. It is nealry impossibelt to complete one of them - despatch, I think - but you have to pass at a certain score. Once we had completed all the tests, Jonathon left the room for about 15 minutes to finish marking. He was going to call us all in individually, but he came and told as a group as we all passed. The interviews were held a week later in Chester and spread over 2 days.
Say hi to me on Tuesday. Woman, black dress, hair in bun. Wearing a red rose.
Joking about the rose

 

[Jon1]

Do you work for them now or you applying again? And will do

 

[Res]

Thanks for that Senhelm.
Apparently we will also have the enjoyment of an interview with someone from HR this time.
See you both Tuesday.

 

[senhelm]

Do you work for them now or you applying again? And will do

No, just applying again. I don't know if this applies to either of you, but there were 2 people on my last assessment who had already worked on the trains, for different companies. Saying that, one of those was very confident about his experience and he completed all the tests before anyone else....I know he didnt get the Bangor role, which went to a supermarket manager (who seemed very nice)

 

[Jon1]

How did everyone find it?

 

[senhelm]

How did everyone find it?

Not too bad - I remembered to work quickly! Waiting to hear now for second stage. How about you? What group were you in?

 

[Jon1]

Same not too bad, group 1 you?

 

[Res]

How did everyone find it?

It was ok, although there looked to be a lot of competition for the jobs.

 

[Jon1]

There was, no word of amount of Number of positions either! Was ok they offered us the cleaners positions too though

 

[senhelm]

I was also in Group 1 - I was the woman at the top of the table that asked Jonathon 20 questions! I didnt opt for the cleaners job, not interested in that. I heard for someone that there are about 8 jobs going. Mind you, someone told me 1 in Chester, someone else told me 4 in Chester.
I think they are recruiting ahead of time, because by the time we have had interviews, handed in notices, and then done the 2 weeks training - we are looking at mid November to start.

 

[Jon1]

Stiff competition then
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Anyone heard back?

 

[Res]

No, nothing yet.