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Day in the life of a Conductor?

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CharliePots

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Afternoon, I have an interview coming up and though I’ve done a fair bit of research already I’d be keen on hearing what a typical day entails working as a conductor, just in case I have missed any of the less obvious requirements of the role.

Thanks
 
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LCC106

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What have you managed to find out so far? Hopefully others can then fill in any gaps. Good luck!
 

Intermodal

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The night before you would check notice boards or your email to see that your turn of duty has not changed.
You would sign on at your booked time, which could be pretty much any time. Collect your revenue equipment and check any relevant safety or retail notices for the day - engineering work, safety incidents, special ticketing promotions. Go and count your float and sign into your ticket machine.

Have a coffee and wait for your first train, which in the morning could well be an empty stock going somewhere else. If required by your diagram prepare the train, checking it for cleanliness, working toilets, safety (fire extinguishers, emergency equipment, broken windows) - do a test of all doors if the depot has not done it for you. Check that all equipment in the cab is switched on and in working order. Set up your on-train passenger information system as required.

Arrive at your first stop, or let passengers on once your checks are done. Make some pre-departure announcements in a happy voice and wait until 2 minutes before time to start your dispatch process. Check you have the signal or inform the signaller you are ready to go (if applicable) and close your doors. Tell the driver the train is ready to go and observe the train leave the platform. Realise that if anyone is injured as a part of the dispatc process then you could well be liable for it - potentially even for manslaughter. Make a post-departure announcement and jump into revenue.

Help the passengers that are inevitably confused about some aspect of the ticketing system. Perhaps a wheelchair user has boarded and needs assistance at a later unstaffed stop. Maybe the train will stop at a red signal for 20 minutes and you will have hundreds of late commuters to tame.

On a bad day maybe a fire will break out on the train and you will have to evacuate hundreds of people onto the track whilst communicating with all the relevant authorities - the driver, the signaller, the emergency services, your passengers, your control. Maybe someone will take ill and you will have to not only look after your safety responsibilities for the whole train but also arrange medical care for the ill passenger whilst 20 miles from the nearest town.

At some point you will hand over to another conductor - let them know what has been going on. Communication is key - don't forget to tell them about that wheelchair user who is off at the next stop.

Take your break. Find your next train and work it and dispose of it at the end of the line as morning peak is over and it is going back to the depot. Make sure you do it thoroughly so you don't leave some poor soul locked in the toilet or the train. Work a few more trains. Cash up your float and wonder why you are not exact. Hand the float and ticket machine in and check your notices for the next day, ensuring your turn of duty has not changed.
 

CharliePots

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4 Sep 2018
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Awesome mate, that’s going to be a big help!!! You’ve helped fill in a few gaps, it looks a bit daunting when you see it written down like that.

Really appreciate you taking the time to write such a detailed response.
 

pompeyfan

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In the evening on the very late trains there’s a chance the service won’t run the full length and will terminate short, you’ll make plenty of announcements about the change to the working of the train and where people can find their rail replacement bus service. When you arrive there again you’ll check to make sure the train is completely empty, come to a clear understanding with the driver and you might even have to go into the rear cab and tell the driver when they’re past the shunting signal if they’ve not done the shunt before and they’re putting the train in a different platform or siding. Again clear understanding is important.

We were always told Safety > punctuality > Customer service in that order.
 

CharliePots

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Thanks again for all the replies. How do you deal with passengers who refuse to buy a ticket or perhaps the wrong one?
 

pompeyfan

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Thanks again for all the replies. How do you deal with passengers who refuse to buy a ticket or perhaps the wrong one?

Try and deal with everyone equally and fairly in line with NRCoT, but at the same time support is limited, and there’s no point getting your head kicked in. Also worth mentioning that a lot of train companies don’t like picking up delay minutes caused by tryinging to persuade fare evaders off the train. Delay the train for 7 minutes trying to remove someone then delays that cross country or long distance freight behind you, and suddenly the company are giving out £xxxxs to TOCs across the UK, all for a £7 ticket
 
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