Delay Compensation Query - Chiltern Railways

[MagisterLudi]

Afternoon

Before I submit a claim for delay compensation from Chiltern, I just want to ensure I am claiming correctly:

Super Off Peak Return - London Marylebone to Birmingham
24th November Depart - Birmingham Moor Street 11:13 - Arrive High Wycombe 12:46 (4 minutes late)

Intending to catch 12:48 High Wycombe to Aylesbury (separate ticket - High Wycombe to Aylesbury Off Peak Day Return)
Missed 12:48 due to insufficient time to change platforms.

Boarded 13:48 High Wycombe - Arrived Aylesbury 14:22
One complication - the return leg of the ticket from London Marylebone to Birmingham was retained at Marylebone as I passed through the gates with no one available to retrieve it. I still have the outward portion.

Is the claim for 1hr+ delay to Aylesbury valid?

Thanks in advance,
ML

 

[Bletchleyite]

Is this the outward ticket?

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If so, Break of Journey is not permitted, so you weren't valid doing what you did (albeit unenforceable in practice), so nothing would be due.

 

[Fawkes Cat]

And you have a couple of other problems. From https://www.chilternrailways.co.uk/compensation:

If you are travelling using a paper single or return ticket, and intend to make a claim for delay compensation, please DO NOT put your ticket through the ticket barrier at the end of the journey. You will need to keep your ticket to support your claim.

If you are delayed on a Chiltern Railways journey and the cause of the delay was within the railway industry control you can claim compensation. You must make a claim within 28 days of travel.

You don't seem to have kept the ticket, and as travel was last November, you're out of time.

 

[MagisterLudi]

Apologies - despite checking this several times, travel was 24th October (this weekend).

Is this the outward ticket?

Look up fares for any train journey in Britain

Full details of all British rail Single, Return & Season tickets and Travelcards. Built-in Season Ticket Calculator.

www.brfares.com

If so, Break of Journey is not permitted, so you weren't valid doing what you did (albeit unenforceable in practice), so nothing would be due.

The journey from Birmingham to London, breaking at High Wycombe, was the return portion so I think Break of Journey is permissible?

And you have a couple of other problems. From https://www.chilternrailways.co.uk/compensation:



You don't seem to have kept the ticket, and as travel was last November, you're out of time.

The outward portion has been retained. There was no way I could see of passing through the barriers on the return journey at Marylebone without surrendering the ticket.

 

[30907]

Apologies - despite checking this several times, travel was 24th October (this weekend).


The journey from Birmingham to London, breaking at High Wycombe, was the return portion so I think Break of Journey is permissible?

Yes it is, and I can get a journey planner to show 6 minutes as a valid connection at High Wycombe, so you have a claim.

 

[Fawkes Cat]

Could you perhaps clarify? In the OP you tell us

Super Off Peak Return - London Marylebone to Birmingham

(...)

One complication - the return leg of the ticket from London Marylebone to Birmingham

Was this a return from Marylebone to Moor Street (so your outward journey started in London) or from Moor Street to Marylebone (so you started your day in Brum)? It rather impacts on whether your problem was on the outward or return leg, and on whether you still have the paper ticket for that leg.

 

[MagisterLudi]

Could you perhaps clarify? In the OP you tell us


Was this a return from Marylebone to Moor Street (so your outward journey started in London) or from Moor Street to Marylebone (so you started your day in Brum)? It rather impacts on whether your problem was on the outward or return leg, and on whether you still have the paper ticket for that leg.

The return leg was Moor Street to Marylebone (outward started in London). Problem was on the return leg. I couldn't pass through the barriers at Marylebone without surrendering the return ticket. I still have the outward ticket.

 

[Llanigraham]

The return leg was Moor Street to Marylebone (outward started in London). Problem was on the return leg. I couldn't pass through the barriers at Marylebone without surrendering the return ticket. I still have the outward ticket.

Aren't there manned gates where you can ask to keep your ticket?

 

[CyrusWuff]

Yes it is, and I can get a journey planner to show 6 minutes as a valid connection at High Wycombe, so you have a claim.

For reasons best known to Chiltern, the minimum connection time at High Wycombe (and Gerrards Cross for that matter) has been reduced from 5 minutes to just 1(!)

 

[Bletchleyite]

For reasons best known to Chiltern, the minimum connection time at High Wycombe (and Gerrards Cross for that matter) has been reduced from 5 minutes to just 1(!)

That's ridiculous - must surely be a mistake!

 

[CyrusWuff]

That's ridiculous - must surely be a mistake!

It's a fudge so that terminating trains (which have two or three minutes of padding in the public time) show as connecting into the following Down train, rather than having an hour's wait.

So, for example, the 1217 from Marylebone is advertised as arriving at High Wycombe at 1258 (working time of 1255), giving a connection into the 1235 from Marylebone to Oxford (departs High Wycombe at 1259).

Unfortunately, it has the side effect of producing impossible connections between Platforms 2 and 3!

 

[1955LR]

I have successfully claimed for Delay Compensation with TFW even after the ticket in question was retained at the gate . I did have to send an email to customer services rather than the online claim system.

 

[yorkie]

It's going to be complicated and likely time consuming to make a claim; personally I'd leave it.

 

[MagisterLudi]

Thanks for the input - much appreciated. Will update if needs be.

 

[Bletchleyite]

The journey from Birmingham to London, breaking at High Wycombe, was the return portion so I think Break of Journey is permissible?

Ah, sorry, yes it is, I misread you, thinking the break was on the outward.

 

[Haywain]

Now we can get down to the nitty-gritty - what was the cause of the delay? This is very important because:

If you are delayed on a Chiltern Railways journey and the cause of the delay was within the railway industry control you can claim compensation.

 

[MagisterLudi]

Now we can get down to the nitty-gritty - what was the cause of the delay? This is very important because:

All I know is that the train stopped outside High Wycombe station. I saw a red light outside as I went to the door to exit. Forgive the rather layman terms in which this is expressed - not a specialist in such matters.

 

[SteveM70]

Now we can get down to the nitty-gritty - what was the cause of the delay? This is very important because:

Looks like it just lost time between West Wycombe and High Wycombe so consistent with what the OP says. The platform looks to have been cleared about 10 minutes earlier by the train ahead

According to Realtime trains there were 90 seconds between the arrival of the OP’s train and the departure of his connection.

 

[221129]

Looks like it just lost time between West Wycombe and High Wycombe so consistent with what the OP says.

But why? That is what needs answering. If it was something outside of Chilterns control then they wont pay out.

 

[MagisterLudi]

Just to update, they have agreed to reimburse £4.70 - the cost of 50% of the High Wycombe to Aylesbury return ticket.