Delay repay clarification

[rm219]

Hello all, been directed here from elsewhere. Was wondering if you would be able to clarify some matters regarding delay repay. Apologies if this isn't quite the right subforum.

I recently travelled on an LNER service which was forced to make an unscheduled stop to attend to a medical emergency. The result of this was that the final leg of the journey as ticketed was unable to be completed over rail due to the last relevant service having departed the station.

LNER resolved the completion of the journey in terms of avoiding stranding by arranging taxis to complete the journey. However these arrangements meant that the completion of the journey was delayed beyond the 30 minute trigger point for delay repay.

In cases like this, does the operator's responsibility to ensure the journey can be completed stack with their obligations under delay repay, (either for 50%, or 100% in LNER's case), or does the completion of the journey via taxi render the compensatory part of delay repay null and void?

My understanding of delay repay is that it is spiritually in part meant to compensate for inconvenience in the delay existing, and thus could see an argument for that compensation being applicable; equally, I can see the regulations being written in such a way so as to prevent "double dipping" in these cases

Any insight you may have would be greatly appreciated: thank you

 

[AlterEgo]

You may claim delay repay for this.

The operator laying on taxis is their contractual obligation to you, just as running the train service was.

 

[rm219]

You may claim delay repay for this.

The operator laying on taxis is their contractual obligation to you, just as running the train service was.

Much appreciated! Would this still be the case if the delay which caused the missed connection was less than 30 minutes?

E.g., train due to station A at 11:15pm, with the service from Station A to Station B leaving at 11:30PM. Actual Arrival time in to station A is 11:40?

I'm fairly au fait with "straightforward" delay repays (god bless the clunking, grinding British railway system), but the specific factors of this one do throw me a wee touch.

Once again, thank you for the insight.

 

[gray1404]

It's very easy and try not to make this complicated. Look at the time you should have arrived at your final destination at had everything ran to time. Compare this to the time the taxi arrived at you final destination. The difference between the two is the delay you suffered and thus the amount of delay you claim for under the delay repay scheme.

 

[AlterEgo]

Much appreciated! Would this still be the case if the delay which caused the missed connection was less than 30 minutes?

E.g., train due to station A at 11:15pm, with the service from Station A to Station B leaving at 11:30PM. Actual Arrival time in to station A is 11:40?

Yes. It is the delay to the final ticketed destination that matters, to be clear.

 

[island]

The question is usually simple – when were you meant to arrive at your ticketed train destination according to the Published Timetable of the Day, and when did you actually arrive? If the latter time was 30 minutes or more after the former, then you have a claim for DelayRepay. The fact you were conveyed part of the way otherwise than by train doesn't change anything.

If you were dropped off somewhere other than the ticketed destination, or had illegal connections, or had a "hole" in your itinerary for which no ticket was held, then these might complicate matters.

 

[Hadders]

As said above it is the delay in arriving at your final destination that counts.

I once had a delay of 5 minutes that caused me to miss a connection onto an hourly branch line service. This meant that I was an hour late arriving at my final destination which meant the operator of the train that was just five minutes late had to pay out a substantial delay repay sum.

On the other hand, I also once made a journey that involved a 50-minute connection onto a connecting train. Despite the first train being 40 minutes late the connection was not missed and I arrived at my destination on-time. No delay repay was due despite the first train being 40 minutes late.