Delay repay. Do you bother?

[AM9]

Yes, in that the amount they pay out is unrelated to the revenue that receive from the ticket price.

That's as I have always understood it but I was referring to the apparent reluctance of some TOCs to settle DR claims (often commented on here), which may emenate from their in-house belief that 'their 5 minutes late' shouldn't 'morally' cost them what could be quite a large sum for such a trivial failure to perform.

 

[Haywain]

That's as I have always understood it but I was referring to the apparent reluctance of some TOCs to settle DR claims (often commented on here), which may emenate from their in-house belief that 'their 5 minutes late' shouldn't 'morally' cost them what could be quite a large sum for such a trivial failure to perform.

And as I said, don’t confuse what you read on here with everyone’s real life experience.

 

[AM9]

And as I said, don’t confuse what you read on here with everyone’s real life experience.

Fair enough, I have never thought that volume of posts by complainers indicate the proportion of problems vs trouble free claims.

 

[D1537]

I'll claim if it's a significant amount or if I've been genuinely inconvenienced. I'm not too bothered if I get somewhere half an hour later than planned on a local journey but it doesn't make any difference to my day.

 

[trainophile]

I've just claimed £3.17 from Northern. 25% of a (bargain basement Advance with railcard) ticket for a journey of nearly six hours with two changes, which all went to plan until NT blew it by cancelling the last leg of my journey so I had to wait for the next one.

They nearly caught me out because when you put in your journey details and it finds your itinerary, it ignored the train that was cancelled and showed that I should have arrived at the time I actually did, despite I should have been on an earlier train with an earlier arrival. I entered my journey details manually, including the cancelled train, and it seemed okay with that.