Delay repay for effect of missed connection

[Erastian]

I know there have been other Delay repay threads on this forum, but I haven't found a clear answer to this particular situation.

I have just made a journey involving three train companies. There's no issue regarding the first. The second company (Avanti WC) delivered me to Nuneaton ten minutes late. As a result I just missed the third company's train (Cross Country) and had to wait an hour for the next one. The nine minutes allowed for the change at Nuneaton was recommended (and reservations for both trains made) by the website of a fourth company (Greater Anglia) from whom I always buy my tickets.

Am I entitled to compensation, and if so from which company? I understand most companies pay compensation for delays over 15 minutes. Avanti could reasonably say their delay was less than that. I could respond that the effect of their delay was that I reached the final destination an hour later than I should have done. Avanti could then say that was my fault for allowing too short a period to change trains. I could respond that this was Greater Anglia's fault for recommending those connections.

 

[Bletchleyite]

An accredited sales site will always sell valid connections assuming you bought it with a single itinerary from one site (even if it was a split). If you bought separately you're responsible for ensuring the connections are matched up.

The payment is due for delay arriving at your final destination (e.g. if you had to wait 59 minutes for a connection, a half hour delay in the middle get you nothing). The payment is from the TOC that caused the first material impact on your journey. In this case Avanti's delay meant you missed a connection so they are the ones to claim from, and the claim is based on the difference between when you should have arrived at your final destination and when you actually did (which sounds like an hour, but annoyingly if the train was a bit early arriving then it might be 59 minutes).

 

[jfollows]

As long as the connection time at Nuneaton was not less than the minimum time allowed (which is 5 minutes, so a nine minute connection time is a valid connection time) you claim Delay Repay from Avanti WC which is responsible for the delay to your journey based on the final arrival time at your destination compared to the booked arrival time.

EDIT Note that the national rail timetable states

Minimum interchange time
The standard minimum amount of time recommended between changing trains is 5 minutes. At some larger stations this interchange time may be higher and at some smaller stations may be lower. Where this is the case the figure in the square indicates the time in minutes recommended at this station and this example shows 7 minutes. For stations where no time is shown, the recommended minimum interchange time is the standard 5 minutes

and, for Nuneaton, no longer time than five minutes is shown.

 

[Hadders]

I agree that AVanti is responsible for the delay and you should claim for the delay to the whole of your journey from them.

 

[Erastian]

That's extremely helpful - thanks to you all.