Let’s say you are booked a journey with a cross-London connection with a through ticket (ie not split). Obviously there is a minimum valid connection time to get from Terminus A to Terminus B, and that would be taken into account in the itinerary. But is there a maximum connection time for delay repay purposes?
If, say, you were booked from Manchester to Brighton, and the itinerary gives you a minute or two over the minimum connection time to get from Euston to Victoria. You’re right at the back of the 11 coach pendolino, not a fast walker, need to stop at Euston for the toilet / a bottle of water / whatever, and thus arrive at Victoria just in time to miss your booked Brighton service. It’s a Sunday so it’s a half hourly service, and the next one is cancelled. The one after is 10 minutes late. Thus you end up at Brighton 70 mins late to itinerary, and 40 mins late compared to what you expected, having missed the intended Brighton train.
What’s the position on delay repay? Asking for a friend*
*relative
If, say, you were booked from Manchester to Brighton, and the itinerary gives you a minute or two over the minimum connection time to get from Euston to Victoria. You’re right at the back of the 11 coach pendolino, not a fast walker, need to stop at Euston for the toilet / a bottle of water / whatever, and thus arrive at Victoria just in time to miss your booked Brighton service. It’s a Sunday so it’s a half hourly service, and the next one is cancelled. The one after is 10 minutes late. Thus you end up at Brighton 70 mins late to itinerary, and 40 mins late compared to what you expected, having missed the intended Brighton train.
What’s the position on delay repay? Asking for a friend*
*relative