ASharpe
Member
Has anybody on here had much luck getting delay repay for a journey on a multimodal ticket?
Northern are telling me they don't accept claims on MCards and indeed the Mcard terms and conditions say it's not eligible for Delay Repay.
However recent correspondence in parliament casts doubt on this.
Northern are telling me they don't accept claims on MCards and indeed the Mcard terms and conditions say it's not eligible for Delay Repay.
However recent correspondence in parliament casts doubt on this.
Joseph Johnson
Answered on: 23 March 2018
The Government introduced the Delay Repay scheme whereby rail passengers are entitled to compensation if a delay to their train journey means that they are late in reaching their destination by 30 minutes or more. This applies to all ticket types.
The practical arrangements for implementing this policy, including in relation to multi-modal products, are a matter for the train operating companies.
Delay Repay should be paid on the rail element of multi-modal tickets.