Recently travelled with my partner using a Two Together Railcard. We were delayed 30 minutes so I am submitting a Delay Repay request to Arriva Trains Wales. Am I correct in thinking that I should claim for the entire journey (ABD - AGV) rather than just the ATW legs? Do ATW generally pay out for the entire journey or just their own legs? Reading the forums there seem to be different policies at different companies.
I think I am due £31.07 based on the tickets in the attachment broken down as follows:
ABD - HYM £6.75 (50% of Single)
HYM - CRE £6.60 (50% of Single)
CRE - SHR £6.40 (25% of Return)
SHR - AGV £11.32 (25% of Return)
Am I correct? I will put this in with the claim but should I say anything else?
Thanks in advance to anyone who can help.
I think I am due £31.07 based on the tickets in the attachment broken down as follows:
ABD - HYM £6.75 (50% of Single)
HYM - CRE £6.60 (50% of Single)
CRE - SHR £6.40 (25% of Return)
SHR - AGV £11.32 (25% of Return)
Am I correct? I will put this in with the claim but should I say anything else?
Thanks in advance to anyone who can help.