Delay Repay query

Discussion in 'Fares Advice & Policy' started by Bletchleyite, 26 Oct 2019.

  1. Bletchleyite

    Bletchleyite Veteran Member

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    So this evening, avoiding the Marston Vale conflagrations and excessive miles on buses, I travelled from Norwich to Bletchley on split tickets (bought using Trainsplit against an itinerary) thus:

    Advance Norwich-Colchester
    Anytime Day Single with NSE Colchester-Ingatestone
    Anytime Day Single with NSE Ingatestone-Bletchley

    Total cost £45.75 plus the Trainsplit fee.

    The itinerary had me on the 2042 off Euston scheduled to arrive 2131. However I was quite quick across London and got the 2002, which was delayed by a medical emergency and arrived at Bletchley at 2201 3/4 (according to RTT) 70-odd minutes late (but 31 3/4 late against the itinerary).

    Am I correct in my understanding that:-
    1. The fact that I got across London quickly is immaterial and the original itinerary is what counts?
    2. As such, the Delay Repay due is for a 30 minute delay, i.e. £22.88 assuming it is rounded up?
    3. That the Trainsplit fee cannot be claimed as part of the Delay Repay?
    4. That it is to be claimed from LNR as it was their train that was delayed?

    I wouldn't bother but anything to give LNR a whack at the moment due to continued poor performance, even though this specific incident was hardly their fault.

    Any suggestions how best to submit this to ensure it is paid properly?

    Thanks.
     
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  3. EastCoastway

    EastCoastway Member

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    1. The fact that I got across London quickly is immaterial and the original itinerary is what counts? The Delay is the difference between your planned arrival and actual arrival at your final destination.
    2. As such, the Delay Repay due is for a 30 minute delay, i.e. £22.88 assuming it is rounded up? Your ticket is 'split' so the tickets that count for Delay Repay are the ones for the delayed portion of the journey.
    3. That the Trainsplit fee cannot be claimed as part of the Delay Repay? Correct
    4. That it is to be claimed from LNR as it was their train that was delayed? Correct
     
  4. Bletchleyite

    Bletchleyite Veteran Member

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    This is absolutely incorrect. With a through journey made on split tickets against one itinerary, Delay Repay is applicable on the entire sum of the tickets. I'm sure @yorkie will be along soon to confirm that bit, though it wasn't that I was asking!
     
  5. greatkingrat

    greatkingrat Established Member

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    There is no need for you to go into detail about your original itinerary unless you are asked. Simply say on the form you travelled on the 2002 from Euston and were delayed.
     
  6. yorkie

    yorkie Administrator Staff Member Administrator

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    It is West Midlands Trains who operate the train (branded London Northwestern) which caused the delay, so the claim goes to them for the whole journey. The journey was from Norwich to Bletchley. The delay was 31 minutes. There is no obligation on WMT's part to compensate for any additional fees, such as the share of saving fee.

    If anyone claims the journey was not from Norwich to Bletchley, you have the evidence in the form of the booking confirmation email. If WMT refuse to accept this fact (which is highly unlikely!) then I am sure the retailer would be supportive in backing you up.
     
  7. gray1404

    gray1404 Established Member

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    It is a shame really because you managed you get yourself onto an earlier train and then that train was delayed over 60 minutes. So in other words, having got yourself onto that train (which you were entitled to use as you were using a walk up fare at that point in the journey), you'd have arrived over an hour earlier had it ran to time. So there is an argument that you are entitled to claim for a 60 minute delay in theory.
     
  8. greatkingrat

    greatkingrat Established Member

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    Potentially you may be better off just claiming a 60 minute delay on the Bletchley ticket (and not mentioning the other tickets at all).
     
  9. JBuchananGB

    JBuchananGB Member

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    I used the West Midlands online DR process not long ago. Before you start, scan or photo all the ticket coupons in one file ready to upload. You will have to enter details of each leg of the journey, exact intended trains, and the number of minutes delay, I.e. 32, and the fare paid. I had a 4 Leg journey, the last of which was with WMR and delayed 42 minutes. I got 50% of my fare back.
     
  10. JBuchananGB

    JBuchananGB Member

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    As that was on an Ingatestone to Bletchley ticket, the delay on that section was also 32 minutes, same as for the full journey.

    If a holder of a London to Bletchley ticket, intending to travel on the 2002 train had been affected, then a claim for a 60+ minute delay would have been valid.
     
  11. gray1404

    gray1404 Established Member

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    I've never had a problem with WMT paying out when using split tickets. I have always uploaded the tickets into the one file and entered the total value of the lot of them into the form. These are all single tickets so that makes it more simple.
     
  12. Bletchleyite

    Bletchleyite Veteran Member

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    Cool, thanks to you and the others. I'll do it this way. It does help that it was booked with Trainsplit and there is one ToD CTR and itinerary for the lot which makes it very clear it was one journey. 20 odd quid is a nice whack to give them and makes the fare almost reasonable :)
     
  13. Bletchleyite

    Bletchleyite Veteran Member

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    FWIW it's amazing how few people know about DR or pay attention to it even though the guard did invite claims over the PA. People were putting tickets in the barriers on arrival...

    Last night was a mess for reasons not in any way the railway's fault (this only added to it) so I'm only really claiming to give LNR a general whack, which will continue for as long as the flawed timetable does :)
     
  14. robbeech

    robbeech Established Member

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    Here lies the problem. Having ones cake and eating it. I do not like the idea of defining ‘journey’ differently to suit the passenger or the railway. We must define it the same way. I appreciate it makes little difference the way you’ve worded it but it is implied as if you are suggesting changing the definition of ‘journey’ to suit the passenger and that (imho) is not cricket.
     
  15. Bletchleyite

    Bletchleyite Veteran Member

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    A quick update, after it being referred for a human to look at (which always happens with multi-leg journeys) they have paid the 50% of the whole combination (£22.88) in full and without any argument. Well done LNR (for once :) ).
     

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