On the 9th Aug I was trying to get 17:55 Manchester Oxford Road to Chester train but on arriving at the station the board said it was cancelled. No cancellation on real-time trains. Anyway, I left station to get some food and came back to get 18:55. I submitted a delay repay to TFW but they've declined it, even after appeal saying there is no evidence a train was cancelled on this day.
I know it was cancelled as I even spoke to a chap at the station who advised me to either go to picc or come back for 18:55.
I don't have photographic evidence (but I will next time). How am I meant to prove a train was cancelled ?
I know it was cancelled as I even spoke to a chap at the station who advised me to either go to picc or come back for 18:55.
I don't have photographic evidence (but I will next time). How am I meant to prove a train was cancelled ?