kristiang85
Established Member
- Joined
- 23 Jan 2018
- Messages
- 2,657
I saw this tweet which has been intriguing me this morning - a passenger is tweeting SWR complaining her delay repay was rejected due to the reason she "had already reached the maximum pro-rata full days travel".
Could someone explain what this is? Assuming her quote from the rejection email is verbatim correct and assuming that she is claiming for genuine delays.
The only thing I can think of is that SWR work on the assumption that one only travels twice a day on a season ticket, which personally I think is ridiculous.
Given that I've had to claim for about 75% of my journeys with SWR in the last couple of weeks, I can see how someone travelling more than twice a day will hit the 'limit' at the moment, if this is indeed the case.
Could someone explain what this is? Assuming her quote from the rejection email is verbatim correct and assuming that she is claiming for genuine delays.
The only thing I can think of is that SWR work on the assumption that one only travels twice a day on a season ticket, which personally I think is ridiculous.
Given that I've had to claim for about 75% of my journeys with SWR in the last couple of weeks, I can see how someone travelling more than twice a day will hit the 'limit' at the moment, if this is indeed the case.