BluePenguin
On Moderation
I have a couple of delay repay vouchers I was issued with for delays back in 2019 and 2019, so a little while ago now. Unfortunately, they have expired which is a shame as I was hoping to use these for travel in the new few months as restrictions list and the country opens up. I stumbled across a few threads on this topic which all were pretty inconclusive.
The vouchers were issued by Southeastern, Southern and Great Western Railway. I have emailed all 3 of them with photos of the vouchers to request they kindly "renew" them and now waiting for a reply.
Southeastern replied this morning to say they will not issue new vouchers. They claim that as mine expired before Covid hit, I could have used or exchanged them before the expiry date.
This is true, although I was very busy with my final year of university and did not make any journeys. Southampton Central refused to deal with them due to being operated by South Western Railway. I kept meaning to exchange them for cash when I got home but sadly forgot to.
It is completely my fault for allowing the vouchers to expire. However, ultimately it still stands that I suffered a delay was owed compensation I still believe I am entitled to. What are my official rights?
Now, I have heard that some staff if in a good mood, will accept expired vouchers as payment for tickets - is this true? Is it worth taking my chances with the conductor on board the train or trying my luck at the ticket office?
I am interested to hear whether anyone has had any success in using or exchanging their expired vouchers. I can provide more details if needed. Any staff who work for one of the TOCs mentioned who would like to make an exception for me, I could pay you a visit perhaps.
The vouchers were issued by Southeastern, Southern and Great Western Railway. I have emailed all 3 of them with photos of the vouchers to request they kindly "renew" them and now waiting for a reply.
Southeastern replied this morning to say they will not issue new vouchers. They claim that as mine expired before Covid hit, I could have used or exchanged them before the expiry date.
This is true, although I was very busy with my final year of university and did not make any journeys. Southampton Central refused to deal with them due to being operated by South Western Railway. I kept meaning to exchange them for cash when I got home but sadly forgot to.
It is completely my fault for allowing the vouchers to expire. However, ultimately it still stands that I suffered a delay was owed compensation I still believe I am entitled to. What are my official rights?
Now, I have heard that some staff if in a good mood, will accept expired vouchers as payment for tickets - is this true? Is it worth taking my chances with the conductor on board the train or trying my luck at the ticket office?
I am interested to hear whether anyone has had any success in using or exchanging their expired vouchers. I can provide more details if needed. Any staff who work for one of the TOCs mentioned who would like to make an exception for me, I could pay you a visit perhaps.