Delay Repay (when train leaves early!)

[Southern Beau]

Just checking if I can claim delay repay……

Train due to depart station at 08:45.
I walk across bridge at station at 08:43 and see the train departing.
I know two mins is cutting it fine to make the train, but can I claim delay repay as I had to wait until the 09:45 which arrived 60 mins later than intended?

I text my work colleague was on the train and he asked the conductor why it left 2 mins early, and they checked their timetable and said they got ahead of themselves!

 

[30907]

Just checking if I can claim delay repay……

Train due to depart station at 08:45.
I walk across bridge at station at 08:43 and see the train departing.
I know two mins is cutting it fine to make the train, but can I claim delay repay as I had to wait until the 09:45 which arrived 60 mins later than intended?

I text my work colleague was on the train and he asked the conductor why it left 2 mins early, and they checked their timetable and said they got ahead of themselves!

I would do it by email not by a website form, which would inevitably produce a rejection. Or by contacting customer services and asking for a suitable payment.

 

[JBuchananGB]

If you can copy and paste your text messages with your work colleague on the train into the message to customer services it might help your cause!

 

[Haywain]

An early departure, to that extent, is generally regarded as quite a serious matter and I would be surprised if it wasn't recorded.

 

[Southern Beau]

It shows on live departure boards

 

[yorkie]

Just checking if I can claim delay repay……

Train due to depart station at 08:45.
I walk across bridge at station at 08:43 and see the train departing.
I know two mins is cutting it fine to make the train, but can I claim delay repay as I had to wait until the 09:45 which arrived 60 mins later than intended?

I text my work colleague was on the train and he asked the conductor why it left 2 mins early, and they checked their timetable and said they got ahead of themselves!

I'd write it as a complaint rather than a DR claim.

I wrote to Northern a few years ago, and - after a bit of chasing - they eventually gave me a free return ticket to travel anywhere on the Northern network.

 

[gray1404]

Gather evidence now while you can that it left early to back up your complaint.

 

[Southern Beau]

Gather evidence now while you can that it left early to back up your complaint.

Real time trains screenshot should be enough? Shows it running 2 mins early at 4 stations.

 

[gray1404]

Real time trains screenshot should be enough? Shows it running 2 mins early at 4 stations.

Yes save that. I'm sure others here can suggest other sites too if desired.