Devon Day Ranger - operator validity

[CC 72100]

Afternoon,

NRE is now claiming that the above ticket is valid on Great Western Railway (GWR) only as they are the only company listed as participating in the offer:

Participating train companies
Great Western Railway;


However, SWR services are listed amongst other service pre-validity time on which the ticket is also valid Monday-Friday:

Details

Only available within the area shown on the map.

Devon Day Ranger available after 0900 Monday-Fridays (plus the additional trains listed below), Anytime Saturday - Sunday & Bank Holidays

05:56 Exeter St Davids – Barnstaple
06:50 Exeter St Davids – Barnstaple
08:43 Barnstaple – Exeter – Exmouth
06:42 Exeter St Davids - Axminster
08:00 Exeter St Davids – Honiton
08:26 Exeter St Davids – Axminster

Devon Evening Ranger available after 1800, 7 days a week. Also valid on the 17:24 Gunnislake to Plymouth service (Mon-Fri) or 17:30 Gunnislake - Plymouth on Saturdays.

Question therefore is - is the ticket still valid on XC and SWR?

http://www.nationalrail.co.uk/times_fares/pre884ec0a04000200ad4c9439053fea.aspx

 

[swt_passenger]

Most likely an error when they edited out SWT. It's fairly unambiguous in the spiel about being valid as far as Axminster after all...

 

[island]

It’s going to be challenging to get to Axminster on a train that’s not SWR.

 

[CC 72100]

It’s going to be challenging to get to Axminster on a train that’s not SWR.

Well quite, which would give me confidence that it's valid on SWR, XC is more my concern.

I can't see any reason for why they'd quietly drop it- plenty of spare capacity Westbound from Tiverton Parkway for a nice slice of the ORCATS wedge?!

 

[I13]

I asked NRE, and they confirmed it's valid on SWR and XC. The page should be corrected soon, apparently.

 

[superalbs]

I asked NRE, and they confirmed it's valid on SWR and XC. The page should be corrected soon, apparently.

I seem to remember I made a thread and asked about it near the beginning of the year, and it was not changed.

 

[iantherev]

I used it on SWR in July with no problems.

 

[richw]

I purchased onboard a SWR a couple of weeks ago as the TVMs don’t sell it without a problem.

 

[CC 72100]

I asked NRE, and they confirmed it's valid on SWR and XC. The page should be corrected soon, apparently.

Sorry I've missed some of the replies to this thread - thanks all for your contributions, no change is good news then

 

[furlong]

But why hasn't the web page been corrected immediately to bring the train companies back into compliance with the law? It's about time the ORR took action - if it insisted on a proper enquiry and report every time a material mistake was found on NRE, perhaps RDG would take more care to publish correct information first time every time.

 

[furlong]

If you told them on Monday(?) and they have still not fixed it nearly a week later, I suggest you report this to the ORR and ask them to open an investigation into a breach of the consumer regulations (people could be buying unnecessary extra tickets to travel on XC or SWR as a result or not purchasing the ranger and paying more), aggravated by their apparent failure to correct the information immediately they were informed.