... and a lot of us are still none the wiser! Wtf are ERP and CRM? Isn't there a protocol here about using abbreviations which are meaningless to most readers?
I heard of Sage when I was working (which was used for accounts and invoicing, I think)
It may be but that doesn't give any hint of what bit of the business it supports. HR? Staff CPD records? Stock control? Presumably nothing technical...
Ok ok CRM stands for Customer Relationship Management system (ironically I have been working on one this past year) and this basically manages all of your emails, social media, live chat, marketing etc in one place. One of said CRM systems is called Salesforce (which is a large company too)
The other part is ERP, which is a more business management system which manages all product planning/purchasing and also things like sales.
The main point of these is that all of the businesses main 'objectives' are all in one integrated system, using a host of different applications but still accessing the same data source, e.g Marketing would use the user database to send out automated offer deals to people in a certain area that they want more sales from.
Sage is a popular bit of software, and used to mainly do accounting stuff but now supports a whole host of other stuff such as CRM.