DOHL Report : Experience of LNER onboard staff

[Snow1964]

Dft has published a report produced for DOHL (DfT OLR Holdings Ltd) regarding Experience of LNER onboard staff which some might find interesting as has some suggestions at end

15 pages (too long to quote), covers
1 Trust and Transparency
2 Inclusion
3 Management Arrangements
4 Rostering

https://assets.publishing.service.gov.uk/media/6597c7f7614fa20014f3a91e/looking-at-the-experience-of-lner-on-board-staff.pdf