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E-tickets unavailable on different TOC website

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Skimpot flyer

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I have had a few issues recently on Southern’s website, with credit cards saved to my account not working (yet I seem to be able to use PayPal with no problem)

To avoid the extra time faffing about with PayPal, I thought I’d use my account with South Eastern for a couple of purchases. I find, however, that the tickets I want are only offered as ‘Collect at station’ (TOD) and the e-ticket option is not available (which it is, on Southern’s site).
Anyone know why the e-ticket option is not there?
 
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Haywain

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I have had a few issues recently on Southern’s website, with credit cards saved to my account not working (yet I seem to be able to use PayPal with no problem)

To avoid the extra time faffing about with PayPal, I thought I’d use my account with South Eastern for a couple of purchases. I find, however, that the tickets I want are only offered as ‘Collect at station’ (TOD) and the e-ticket option is not available (which it is, on Southern’s site).
Anyone know why the e-ticket option is not there?
Are you certain that eTickets are available for the journey in question?
 

yorkie

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I have had a few issues recently on Southern’s website, with credit cards saved to my account not working (yet I seem to be able to use PayPal with no problem)

To avoid the extra time faffing about with PayPal, I thought I’d use my account with South Eastern for a couple of purchases. I find, however, that the tickets I want are only offered as ‘Collect at station’ (TOD) and the e-ticket option is not available (which it is, on Southern’s site).
Anyone know why the e-ticket option is not there?
Without knowing the journey in question, we are unable to assist further. Can you provide details of where the journey is from and to, at least? If you can provide the full itinerary (we don't need to know the date) that would be useful.

Does Trainsplit offer it?
 

SickyNicky

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It's also possible that the journey is available as an M-ticket (requiring the use of an app), which some sites don't support (rightly, in my opinion) but is not yet enabled as an E-ticket.
 

Skimpot flyer

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Are you certain that eTickets are available for the journey in question?
I thought it was clear from my post that the journey in question IS offered as an e-ticket on Southern’s site, but is not offered on Southeastern’s site.
The journey is from Brighton to Gatwick Airport. Hopefully the screenshots attached show the payment options:
 

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SickyNicky

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Yes - Brighton to Gatwick is available as e-tickets and we will happily sell them. Strange that Southeastern won't - it's much cheaper to sell an e-ticket than TOD (unless it's collected from your own machines).
 

Bletchleyite

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From a very quick play[1], it doesn't appear SE's website offers any e-tickets at all, which isn't that incongruous when you consider that they don't accept them (i.e. there are none for any flows including them).

[1] I tried both Bletchley-MKC and Euston-Manchester, two flows for which e-tickets are definitely offered.
 

py_megapixel

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From a very quick play[1], it doesn't appear SE's website offers any e-tickets at all, which isn't that incongruous when you consider that they don't accept them (i.e. there are none for any flows including them)
Really? Given how heavily DfT is pushing for it, I'm surprised that e-ticket acceptance wasn't a condition of the most recent Direct Award; the same one that had them sign a lease for the 707s.
 

Bletchleyite

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Really? Given how heavily DfT is pushing for it, I'm surprised that e-ticket acceptance wasn't a condition of the most recent Direct Award; the same one that had them sign a lease for the 707s.

They have lots of barriered stations and no barcode readers on the barriers - it would make sense but be extremely costly.
 

paul1609

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With a fairly self contained patch I can see why they didn't. There is a limited amout of journeys avaialble without a Cross London journey.
Believe that by far the biggest non smart card/ contactless product sold by Southeastern is one day travel cards so unless there is going to be universal tfl acceptance e tickets don't make sense.
 

island

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I have had a few issues recently on Southern’s website, with credit cards saved to my account not working (yet I seem to be able to use PayPal with no problem)

To avoid the extra time faffing about with PayPal, I thought I’d use my account with South Eastern for a couple of purchases. I find, however, that the tickets I want are only offered as ‘Collect at station’ (TOD) and the e-ticket option is not available (which it is, on Southern’s site).
Anyone know why the e-ticket option is not there?
Southeastern don’t sell or accept e-tickets.
 

paul1609

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Southeastern don’t sell or accept e-tickets.
The accepting bit is not wholly true there are some tickets that start at A southern Station then go on a Southeastern Train and then on to another TOC.
Cross country tickets from the Kent stations on Marshlink for instance. They are accepted on Southeastern trains with no problems in my experience.
Ive frequently used Appledore (Kent) to Portsmouth Stations rte polegate/Edenbridge e tickets with no problem including a break of journey at Tonbridge to buy coffee.
 

MikeWh

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Where? Because at least two other members have come on this thread and said they don't.
And another has said that they have used them on SE trains.

SE don't sell them. They don't enable them for flows they price. But if their trains are valid to use them then they accept them.
 
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