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East Coast Rewards

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TRAINLINCS

Member
Joined
29 Oct 2011
Messages
40
Since 28th November East Coast have not been able to add points to members accounts due to a technical problem. This seems rather a long time in this day and age to fix the problem and must be frustrating for anyone wanting to cash in their recently earned points.
 
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theblackwatch

Established Member
Joined
15 Feb 2006
Messages
10,713
My points (for tickets booked on November 29) appeared in my account around Thursday. I'd previously e-mailed them on December 2 about their lack of appearance, the message on the website about problems having not appeared until December 3. It took EC till Friday to respond to my e-mail, by which point I'd already been credicted with my points! If it takes 5 days to resond to things like that, is it any wonder people use twitter/facebook to comment or complain.
 
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