East Coast Website - Broken/No longer able to pick seat

[Furrball]

I noticed this when actually trying to book Virgin tickets.

Firstly, the site just does not work in Chrome correctly - if you click on Reserve a Seat, nothing happens

In IE, for East Coast services you get this:

But for non East Coast services you get:

Facing the window - really!?!?

It really does appear that no testing is carried out by the website team before changes to the site go live.

 

[dave87016]

Not sure what your point is? you get the options on both

 

[Furrball]

The point is that:

a) A major selling point of EastCoast was the ability to select the seat
b) The site does not work correctly for non East Coast journeys
c) The site does not work correctly in Chrome

These are pretty major changes/failings.

 

[ainsworth74]

The option to select your seat exact seat is later in the booking process. Also the site is working fine for me in Chrome.

 

[dave87016]

for non East Coast journeys you cant choose the exact seat , however you can choose aisle/window/table seats ( subject to seat preference still available on the chosen service)

 

[Furrball]

That had disappeared too. Interestingly the site has now reverted back to how it should be....
--- old post above --- --- new post below ---

for non East Coast journeys you cant choose the exact seat , however you can choose aisle/window/table seats ( subject to seat preference still available on the chosen service)

Yes, but the drop downs were out - it was showing Facing = Window/Aisle
--- old post above --- --- new post below ---
And now broken again - but the select your seat map has reappeared.
--- old post above --- --- new post below ---

The option to select your seat exact seat is later in the booking process. Also the site is working fine for me in Chrome.

It almost looks as there are two versions of the code live and depending on what server you hit depends on what you see. I have tried from another PC and can recreate the same errors.

Are you seeing the radio buttons or drop downs for the initial seat selection?

 

[ainsworth74]

When I tried it a few minutes ago it was buttons rather than drop downs.

 

[Furrball]

When I tried it a few minutes ago it was buttons rather than drop downs.

Yeah, when you get the old site it is fine - the drop downs seem to be new (or maybe some old code has escaped!)

 

[daniel78]

I was doing a practice booking earlier for some tickets I plan to buy tomorrow. Using Chrome I was experiencing some of the problems the OP referred to. It wouldn't let me specify me seat preferences (the select your seat part was there later but the journey I want to book is East Coast and Transpennine and I couldn't ask for a window seat for the latter leg). I tried several times tonight with varying success, so hopefully this is just some glitching that will be sorted soon.

Another problem I had was in the choose your seat part where I was sometimes told "sorry the train is too full to choose seats" despite being able to look through the carriages and seeing very few seats reserved.

 

[island]

I was doing a practice booking earlier for some tickets I plan to buy tomorrow. Using Chrome I was experiencing some of the problems the OP referred to. It wouldn't let me specify me seat preferences (the select your seat part was there later but the journey I want to book is East Coast and Transpennine and I couldn't ask for a window seat for the latter leg). I tried several times tonight with varying success, so hopefully this is just some glitching that will be sorted soon.

Another problem I had was in the choose your seat part where I was sometimes told "sorry the train is too full to choose seats" despite being able to look through the carriages and seeing very few seats reserved.

Looks like you might have to book at a station.